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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Mobile data

Apprentice
Message 1 of 6
1,717 Views
Message 1 of 6

Mobile data

بعدما تم تحديث نظام تشغيل اندرويد تلاحظ عدم عمل بيانات النقال و ذلك بالرغم من عمل الشبكة و الهاتف بشكل جيد

 

After the Android operating system has been updated, you notice that mobile data is not working, even though the network and the phone work well

 

GT

5 REPLIES 5
Sony Xperia Support
Message 2 of 6
1,713 Views
Message 2 of 6

Re: Mobile data

Hi @RS26

 

Your post has been translated as this is a Global forum all posts/replies must be in English Slightly smiling Face

 

I would advise trying to download the Internet and MMS settings on your device, you can do this by following these steps:

 

Go to Settings > More > Internet Settings > OK

 

Once the Internet and MMS settings have been installed, restart your device and try the mobile data again. 

 

Let me know how this goes Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 3 of 6
1,698 Views
Message 3 of 6

Re: Mobile data

Thank you for your help , but it's still not working , I tried it twice

Sony Xperia Support
Message 4 of 6
1,691 Views
Message 4 of 6

Re: Mobile data

Hi @RS26

 

Thanks for trying that Slightly smiling Face

 

Next thing I would advise is speaking to your network provider and asking for their APN settings. They will be able to walk you through putting these on your handset. 

 

Once that is done restart you phone and see if your mobile data will now load. 

 

Let me know how it goes Grinning Face with smiling Eyes


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 5 of 6
1,680 Views
Message 5 of 6

Re: Mobile data

Really appreciate your help,  it worked 😊

Highlighted
Sony Xperia Support
Message 6 of 6
1,674 Views
Message 6 of 6

Re: Mobile data

Hi @RS26

 

Great! I'm glad that's resolved Slightly smiling Face

 

If you need any further help please don't hesitate to ask Grinning Face with smiling Eyes


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.