account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Help

Message 1 of 5
650 Views
Message 1 of 5

Help

Help
The mobile sony xperia c3 turned off and then restarted in safe mode. I followed the instructions and it did not work. I need to remove the safe mode right now

 

Ayuda

El mobil sony xperia c3 se apago y luego se reinicio en modo seguro.  Seguí las instrucciones y no funciono.  Necesito quitar el modo seguro ya mismo 

4 REPLIES 4
Emperor
Message 2 of 5
647 Views
Message 2 of 5

Re: Help

@Damianmutte11 

 

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

Just restart the phone, that should boot the phone in normal mode. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 3 of 5
640 Views
Message 3 of 5

Re: Help

Hi @Damianmutte11, welcome to our forum!

As @uliwooly mentioned, a normal restart will remove safe mode, however if you should end up in safe mode again, make sure that your volume down key is not pressed during the startup of the device. For example, if you have a case on your device that is pushing the button down or that it's stuck, as holding down this button during the startup of the device, will make the device startup in safe mode.

Let us know how it goes! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Message 4 of 5
528 Views
Message 4 of 5

Re: Help

dont worksthe Solution. Just is a copy paste from Internet. support only in english..  a shame

Sony Xperia Support
Message 5 of 5
504 Views
Message 5 of 5

Re: Help

Hi again @Damianmutte11,

To start off with, as this is a Global user based forum, there are some guidelines regarding in what language we can provide support and that is English. If you prefer support in your local language, you can always get in touch with your Local support team.

Do I understand that a reboot will not exit safe mode for you? In that case, is the volume down button working as it should?

Keep me posted!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.