account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Telephoto camera skipping

Highlighted
Enthusiast
Message 1 of 10
1,088 Views
Message 1 of 10

Telephoto camera skipping

Hey, I've just got back my Xperia 5 from service. When I use telephoto camera in first few seconds is ok then it skips one time and viewfinder is moved a little bit (but it's not move like focusing and lens moving forward and backward) and then and it's ok. Is this normal?

And additional thing when you shakes your phone you hear very loud that something is moving. But it's quite loud

9 REPLIES 9
Highlighted
Message 2 of 10
1,079 Views
Message 2 of 10

Re: Telephoto camera skipping

Yes , if the light is low. It will use the other lens. It happens in tricky lighting conditions.

Highlighted
Enthusiast
Message 3 of 10
1,049 Views
Message 3 of 10

Re: Telephoto camera skipping

I've never seen lens changing with bounce/jump. It skips only one time in the beginning. It's visible on attached video from second 6.

 

Xperia 5 telephoto video

Highlighted
Enthusiast
Message 4 of 10
1,027 Views
Message 4 of 10

Re: Telephoto camera skipping

Some of you have same problem? And when you're shaking the phone it's clearly hearable that something inside shakes. I think it shouldn't be so loud

Pioneer
Message 5 of 10
950 Views
Message 5 of 10

Re: Telephoto camera skipping

Sounds from the lenses are normal behaviour.

 


who knows knows
who doesn't doesn't
Highlighted
Talent
Message 6 of 10
892 Views
Message 6 of 10

Re: Telephoto camera skipping

You should not be hearing the sounds. For all its faults, Xperia 5 has a really good build and you should not be hearing any sounds when shaking the phone

Highlighted
Enthusiast
Message 7 of 10
887 Views
Message 7 of 10

Re: Telephoto camera skipping

I took it again to service. They checked everything and reinstalled the software. I'll upload another video to you later how the telephoto skips. 

Highlighted
Learner
Message 8 of 10
878 Views
Message 8 of 10

Re: Telephoto camera skipping

Try to activate the telephoto by pinching to zoom with two fingers, instead of the 2x dedicated button and compare. Xperia 5 has a smart switch between the camera's, when light is good it will switch to telephoto automatically when zooming in. When light gets bad, it switches automatically to the main camera.

Highlighted
Enthusiast
Message 9 of 10
652 Views
Message 9 of 10

Re: Telephoto camera skipping

https://drive.google.com/file/d/17xewYjOWW6Vhv3N29ZEVYKLCMAE8iXA6/view?usp=drivesdk

 

Here is the video how the problem look like. Anyone has similar effect? I've left the phone at the service and they said there are no problems with the phone after they've checked it. I'm wondering if it's software or hardware problem.

Highlighted
Enthusiast
Message 10 of 10
538 Views
Message 10 of 10

Re: Telephoto camera skipping

Never mind about skipping... Maybe no other person have it. But do you guys have problems with telephoto to get focus? Many of pictures taken by telephoto are blurred. Wondering if anyone have same problem?