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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Netflix notworking on Xperia 5

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Visitor
Message 11 of 18
485 Views
Message 11 of 18

Re: Netflix notworking on Xperia 5 (and XZ3)

I've had this problem on my Xperia 1 since I got it brand new from O2 UK in November. I've never managed to get it to work no matter what I do, resetting the app, wiping/clearing app cache etc, doesn't matter still get the same problem. Reported it to Netflix as it seems to be an issue from their end and they have done nothing to fix it. Such a shame, what's the point of a 4K HDR screen if you can't watch anything that takes advantage of it outside of Youtube!  

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One time poster
Message 12 of 18
454 Views
Message 12 of 18

Re: Netflix notworking on Xperia 5 (and XZ3)

i had the same problem with android 10
the only solution was back on Android 9
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One time poster
Message 13 of 18
416 Views
Message 13 of 18

Re: Netflix notworking on Xperia 5

I've just got a xperia 5, Netflix is loading but the videos are jumping and freezing. Seems to be picture as sound can still be playing with frozen screen. Annoying when my old Xperia xz1 worked perfectly fine. 

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Rookie
Message 14 of 18
402 Views
Message 14 of 18

Re: Netflix notworking on Xperia 5

I have this same problem with stuttering and freezing in Netflix on my Xperia 5. OS is Android 10. It seems to always occur with anything that displays in 21:9 and uses the whole picture, "6 underground" is an easy example. Netflix is enabling Creator Mode. It occurs with Atmos.both enabled and disabled.

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One time poster
Message 15 of 18
218 Views
Message 15 of 18

Re: Netflix notworking on Xperia 5

Tengo el mismo problema con mi Xperia 5!! Porfavor Sony, solucionen el problema de Netflix!!!!

I have the same problem with my Xperia 5 !! Please Sony, solve the Netflix problem !!!!

gt

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Learner
Message 16 of 18
208 Views
Message 16 of 18

Re: Netflix notworking on Xperia 5

Did you solve your problem with video freezing? Have the same problem but nothing exept reboot helps. 

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Rookie
Message 17 of 18
196 Views
Message 17 of 18

Re: Netflix notworking on Xperia 5

This is still a problem for me. I thought it wasn't doing it, but then I scrubbed ahead in the film, and now it is starting to do it again.

 

Android 10 (Security patch 1/1/2020, Google Play 1/1/2020, kernel 4.14.117-perf+, build 55.1.A.3.49)

Netflix 7.45.0 build 18

Creators Mode on all the time

Dolby Atmos is On

DSEE HX is Off

Internet test at 27mb/s

Learner
Message 18 of 18
184 Views
Message 18 of 18

Re: Netflix notworking on Xperia 5

After your previous post I've tried to switch off all video improvement options in settings and clean cashe, and it helps but not for ever I suppose. It seems like Xperia forcibly edit videos to present better colors and quality but when it is not enough memory or something like this the video become freezed. Therefore the reboot helps because cashe become clear. But it's only my guess, I don't know is it a real reason.