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I've had this problem on my Xperia 1 since I got it brand new from O2 UK in November. I've never managed to get it to work no matter what I do, resetting the app, wiping/clearing app cache etc, doesn't matter still get the same problem. Reported it to Netflix as it seems to be an issue from their end and they have done nothing to fix it. Such a shame, what's the point of a 4K HDR screen if you can't watch anything that takes advantage of it outside of Youtube!
I've just got a xperia 5, Netflix is loading but the videos are jumping and freezing. Seems to be picture as sound can still be playing with frozen screen. Annoying when my old Xperia xz1 worked perfectly fine.
I have this same problem with stuttering and freezing in Netflix on my Xperia 5. OS is Android 10. It seems to always occur with anything that displays in 21:9 and uses the whole picture, "6 underground" is an easy example. Netflix is enabling Creator Mode. It occurs with Atmos.both enabled and disabled.
a month ago
This is still a problem for me. I thought it wasn't doing it, but then I scrubbed ahead in the film, and now it is starting to do it again.
Android 10 (Security patch 1/1/2020, Google Play 1/1/2020, kernel 4.14.117-perf+, build 55.1.A.3.49)
Netflix 7.45.0 build 18
Creators Mode on all the time
Dolby Atmos is On
DSEE HX is Off
Internet test at 27mb/s
a month ago
After your previous post I've tried to switch off all video improvement options in settings and clean cashe, and it helps but not for ever I suppose. It seems like Xperia forcibly edit videos to present better colors and quality but when it is not enough memory or something like this the video become freezed. Therefore the reboot helps because cashe become clear. But it's only my guess, I don't know is it a real reason.