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Xperia 10 plus software update failed UE_200

Message 1 of 1
Message 1 of 1

Xperia 10 plus software update failed UE_200

hi, i have Xperia 10 plus, i forgot my password and want to reset, but when ever i connect it says (please charge you device before continuing.....) but my device is charging about 90%. i have tried to open software with compatibilty of windows 7 still same. did with power and volume up but same result. Need Solution how can i reset my device.    Thanks