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Xperia 10, black screen and out of function

SOLVED
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Message 1 of 5
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Message 1 of 5

Xperia 10, black screen and out of function

Today I use my phone , took photo. Put the phone down in my bag and about

half hour later I want to take a new photo but my phone doesn´t start!! No signal
when loading the battery, the battery was not low before the phone died..

 

I bought the phone i june.. What hapend with my phone!

 

(Hope you can understand my english Winking Face )

1 ACCEPTED SOLUTION

Accepted Solutions
Rookie
Message 4 of 5
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Message 4 of 5

Re: Xperia 10, black screen and out of function

Google translate Slightly smiling Face  Solved! The answer to start my phone:  holding down the sound and start button at the same time. Sound button for higher sound. Hold down the buttons for 6 seconds, then a slight vibration will occur. The phone works!

Help from the company who sold the phone Slightly smiling Face

 

Thank you !

View solution in original post

4 REPLIES 4
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Forum Legend
Message 2 of 5
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Message 2 of 5

Re: Xperia 10, black screen and out of function

Try to charge the device 1-2 hours using the supplied wall adaptor to make sure the battery is fully charge. Then try to boot up again


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Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
Rookie
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Message 3 of 5

Re: Xperia 10, black screen and out of function

I have done that, no answer, still the same. Slightly frowning Face

Rookie
Message 4 of 5
327 Views
Message 4 of 5

Re: Xperia 10, black screen and out of function

Google translate Slightly smiling Face  Solved! The answer to start my phone:  holding down the sound and start button at the same time. Sound button for higher sound. Hold down the buttons for 6 seconds, then a slight vibration will occur. The phone works!

Help from the company who sold the phone Slightly smiling Face

 

Thank you !

View solution in original post

Sony Xperia Support
Message 5 of 5
295 Views
Message 5 of 5

Re: Xperia 10, black screen and out of function

Hi @Anne58, I am delighted to hear that you managed to solve it in the end! 

 

The key combination that managed to solve it in the end is what we usually call a force restart. This combination is usable if the phone for some reason stops responding or won't restart normally. For more information on force restarts and other similar troubleshooting methods, click here!

 

Let me know if you have any further questions regarding your phone! Slightly smiling Face


Official Sony Xperia Support Staff


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