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Wifi and Mobile Data disconnecting

SOLVED
Rookie
Message 1 of 7
1,707 Views
Message 1 of 7

Wifi and Mobile Data disconnecting

Wifi and mobile data keep disconnecting, and have no signal. I then go on settings but that crashes. Factory reset phone 5 times, didn't change anything also software repaired and that didn't change anything. Will sometimes connect again but when I use something that requires Internet that's when it tends to happen. Had phone for 2 and a half weeks

1 ACCEPTED SOLUTION

Accepted Solutions
Emperor
Message 2 of 7
1,700 Views
Message 2 of 7

Re: Wifi and Mobile Data disconnecting

@Lauren21 

 

to narrow down the issue, remove the SIM card > see if you experience any WiFi issues




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

6 REPLIES 6
Emperor
Message 2 of 7
1,701 Views
Message 2 of 7

Re: Wifi and Mobile Data disconnecting

@Lauren21 

 

to narrow down the issue, remove the SIM card > see if you experience any WiFi issues




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 3 of 7
1,691 Views
Message 3 of 7

Re: Wifi and Mobile Data disconnecting

I have tried that but now it's just the WiFi that does it, it tends to do it more when I use the Internet and apps that need a Internet connection 

Emperor
Message 4 of 7
1,682 Views
Message 4 of 7

Re: Wifi and Mobile Data disconnecting

@Lauren21 

 

have you tested different WiFi networks?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 5 of 7
1,667 Views
Message 5 of 7

Re: Wifi and Mobile Data disconnecting

Yes and the same still happens. It works sometimes but rarely 

 

Emperor
Message 6 of 7
1,661 Views
Message 6 of 7

Re: Wifi and Mobile Data disconnecting

@Lauren21 

 

Could you boot in safe mode and test multiple WiFi?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 7 of 7
1,649 Views
Message 7 of 7

Re: Wifi and Mobile Data disconnecting

I have tested that and it still doesn't work Slightly frowning Face