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Problem with my xperia 10 bought 1 month ago

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One time poster
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Message 1 of 2

Problem with my xperia 10 bought 1 month ago

bonjour ,

j'ai acheté il y a 1 mois un sony xperia 10 mais malheureusement je rencontre enormement de soucis avec : beug tout le temps , il est tres long a effectuer les action que je souhaite , si je l'utilise pour un jeu ou faire des photos il chauffe , la batterie se decharge tres vite 

en gros je suis tres decus de mon achat meme mon vieux telephone sony est plus rapide 

c'est quand meme un investisement a l'achat Pensive Face

que dois je faire ? 

merci d'avance pour votre aide 

Hello ,

I bought a month ago a sony xperia 10 but unfortunately I meet a lot of worries with: beug all the time, it is very long to perform the action I want, if I use it for a game or make photos it heats, the battery discharges very quickly

basically I am very disappointed with my purchase even my old phone sony is faster

it's still an investment in the purchase: Pensive:

what should I do ?

thank you in advance for your help - GT

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Sony Xperia Support
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Message 2 of 2

Re: Problem with my xperia 10 bought 1 month ago

Hi @sandrine78, I am very sorry to hear that you are disappointed with your purchase.

 

I have translated your question to English as this is an International forum, please post any replies in English and it will be easier for me and other users to assist you.

 

You mentioned that the battery discharges very quickly. When you have used you device from 100% down to about 10-20%, you can troubleshoot the main causes of your battery drain by going to Settings > Battery > Advanced. Which apps are on top of this list, and at what percentage?

 

Another thing that you can try is to reboot your phone in safe mode to see if you experience these kind of unwanted behaviours there (long reaction time, battery drain etc). Safe mode is a troubleshooting mode where all apps downloaded from Play Store is temporarily deactivated, that way you can detect whether the unwanted behaviour is caused by a downloaded app or not. 

 

Try this to begin with and let me know how it goes! 


Official Sony Xperia Support Staff


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