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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Touch screen problem 10plus

One time poster
Message 281 of 296
393 Views
Message 281 of 296

Re: Randomly unresponseive

Mines freezes every 2 to 3 minutes....my phone is free not 6 months old....it's freaking annoying....can anybody help?

Learner
Message 282 of 296
386 Views
Highlighted
Learner
Message 283 of 296
374 Views
Message 283 of 296

Re: Randomly unresponseive

Sadly there isnt archive of old firmware. Only 6.88

sony.jpg

Regular
Message 284 of 296
315 Views
Message 284 of 296

Re: Touch screen problem 10plus

Problem is back, and Sony don't want do anything with it. Very sad... Sony you lost you fans so fast... 

Regular
Message 285 of 296
301 Views
Message 285 of 296

Re: Touch screen problem 10plus

Sony technical support why you don't fix this problem??? What's wrong with you??? 

Apprentice
Message 286 of 296
272 Views
Message 286 of 296

Re: Randomly unresponseive


@Joshua_1968 wrote:

Mines freezes every 2 to 3 minutes....my phone is free not 6 months old....it's freaking annoying....can anybody help?


Just found the push update of latest firmware 53.0.A.8.69 for CN users. I'll try it and update the feedback later.

Enthusiast
Message 287 of 296
248 Views
Message 287 of 296

Re: Randomly unresponseive

Just found the push update of latest firmware 53.0.A.8.69 for CN users. I'll try it and update the feedback later.


I've been using this almost 3 weeks now and it's working fine after 53.0.A.8.96

Visitor
Message 288 of 296
223 Views
Message 288 of 296

Re: Touch screen problem 10plus

The solution I described earlier (removal of SD card) only worked briefly. Now, the problem is back with full effect. Very disappointed.

One time poster
Message 289 of 296
188 Views
Message 289 of 296

Re: Randomly unresponseive

I am having the same intermittent problem, in Whatsapp, Facebook and Google. Screen becomes unresponsive. Must then wait until it responds again, or switch off and on on the side before it responds again. Had to do the same after a restart - unresponsive to key in the code, so had to switch off and on each time to key in anumber of the code. Any fix / solution available Sony?

One time poster
Message 290 of 296
184 Views
Message 290 of 296

Re: Randomly unresponseive

I am having the same intermittent problem too... Sony answer?