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phone app icon (1) won't go away

SOLVED
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Inhabitant
Message 5 of 83
3,584 Views
Message 5 of 83

phone app icon (1) won't go away

Hoping someone can help. I missed a call and there's a 1 on my phone app icon. I've tried everthing I can to get rid of it but it wont go, its been a couple of days now. I've deleted all call history, force stopped the app and restarted the phone. 

1 ACCEPTED SOLUTION

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Sony Xperia Support
Message 56 of 83
2,796 Views
Message 56 of 83

Re: Xperia 1 missed called app won't go away

Hello again everyone and I'm sorry for the late reply, I was out of office due to sickness.

Today I received some new information.

The unexpected behaviour is planned to be fixed in a future update of the Google Phone app with estimated roll out start date 25th of November 2019. The roll out will continue until early December.

Thanks again for all the reports and thank you for your patience.


Official Sony Xperia Support Staff


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View solution in original post

82 REPLIES 82
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Rookie
Message 1 of 83
3,498 Views
Message 1 of 83

Sony x1

Keeps showing I have missed calls on my call button but I don't also cannot get rid of them ??

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Pioneer
Message 2 of 83
3,487 Views
Message 2 of 83

Re: Sony x1

Hi @Bigbear1 ;

 

Try clearing the Phone app data and cache (settings >apps and notifications >all apps >Phone>Storage >Clear data and Clear Cache). 

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Rookie
Message 3 of 83
3,481 Views
Message 3 of 83

Re: Sony x1

Just tried that didn't work 😬 any other ideas?

Adept
Message 4 of 83
3,399 Views
Message 4 of 83

Re: Sony x1

Do you use any third party app like "TrueCaller"?

For me, it sometimes shows unanswered calls until I open TrueCaller and close it again.

Also there might be an incoming SMS message reminding you of missed calls. 

Did you mark these messages as read?

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Talent
Message 6 of 83
3,578 Views
Message 6 of 83

Re: phone app icon (1) won't go away

I had the messages do that. But force stop and clear cache solved it for me.

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Commissioner
Message 7 of 83
3,567 Views
Message 7 of 83

Re: phone app icon (1) won't go away

I had the same problem last week with my XZ1C and the only way to clear it was to Force Stop, delete the Cache and Phone Data. 

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Inhabitant
Message 8 of 83
3,527 Views
Message 8 of 83

Re: phone app icon (1) won't go away

Force stopping, clearing cache and deleting memory isn't working for me. 

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Enthusiast
Message 9 of 83
3,514 Views
Message 9 of 83

Re: phone app icon (1) won't go away

Restart the phone. After all deleting you have to restart the phone.

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Inhabitant
Message 10 of 83
3,505 Views
Message 10 of 83

Re: phone app icon (1) won't go away

Just tried that and its still there