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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

can't make or receive calls after updating to 55.0.a.6.56

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Learner
Message 1 of 10
1,636 Views
Message 1 of 10

can't make or receive calls after updating to 55.0.a.6.56

Hi, I recently updated to 55.0.a.6.56 and have been unable to make or receive phone calls since. I have been able to use 4G and I can send and receive SMS, but just can't make or receive calls. I tried inserting the SIM card into an iPhone I have and was able to make calls so I don't think it's a service problem.

 

Anyone else having a similar problem?

Would be great is someone can help me with the issue.

9 REPLIES 9
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Sage
Message 2 of 10
1,615 Views
Message 2 of 10

Re: can't make or receive calls after updating to 55.0.a.6.56

Have you tried starting the phone in safe-mode and see if it works then?

Highlighted
Learner
Message 3 of 10
1,609 Views
Message 3 of 10

Re: can't make or receive calls after updating to 55.0.a.6.56

Hello Runej,

 

just tried but no luck.

The second after I press call, it hangs up with a beep sound and wont even dial.

I talked to friends that owns an Xperia 1 and one had the same problem.

 

Its really inconvenient to carry a smartphone without the function to call.

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Message 4 of 10
1,602 Views
Message 4 of 10

Re: can't make or receive calls after updating to 55.0.a.6.56

Try redownloading and installing your networks APN's, or try a factory reset.

Learner
Message 5 of 10
1,545 Views
Message 5 of 10

Re: can't make or receive calls after updating to 55.0.a.6.56

Hi, thanks for the advice.

 

I factory reset the phone and has fixed the problem.

Didn't really want to do it because I'll need to setup everything, but I guess I had no choice. Anyways it did fix it and my phone is functioning as a phone so Including happy.

 

Again thanks a lot!

Highlighted
Learner
Message 6 of 10
1,402 Views
Message 6 of 10

Re: can't make or receive calls after updating to 55.0.a.6.56

I have the same issue.
It becomes impossible to make 4G calls with SIM1 (Since SIM2 is 3G / 2G, there is no problem)

Xperia Z1 series is also experiencing this problem with DualSIM around the July update.

 

Why is fine that has been done so far regressed with the latest updates?

Please improve...very very very inconvenient Slightly frowning Face

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Inhabitant
Message 7 of 10
1,389 Views
Message 7 of 10

Re: can't make or receive calls after updating to 55.0.a.6.56

Once I updated I lost reception but it was fine after a restart. 

Highlighted
Learner
Message 8 of 10
1,191 Views
Message 8 of 10

Re: can't make or receive calls after updating to 55.0.a.6.56

Ok the same problem occurring again. Please update with a fix for this issue please.

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One time poster
Message 9 of 10
1,103 Views
Message 9 of 10

Re: can't make or receive calls after updating to 55.0.a.6.56

I own an Xperia 1 and I am having the same issue, and I crossed out all possibilities which led me to this thread right here.

 

I rarely make calls so this is hardly inconvenient for me, but is still an annoyance since someone tried to reach me today but couldn't. I can send and receive SMSes and turn on mobile data, so it is definitely not a carrier issue.

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One time poster
Message 10 of 10
810 Views
Message 10 of 10

Re: can't make or receive calls after updating to 55.0.a.6.56

I resolved after updating to version 55.0.A.10.23