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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Xperia 1 Hard Reset

SOLVED
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Apprentice
Message 1 of 10
2,153 Views
Message 1 of 10

Xperia 1 Hard Reset

Hi Everyone, 

 

Ive had an annoying thing happen when setting up my new Xperia 1. I set it up as normal, entered a new PIN (same one I've used for years), then registered my thumbprint.

 

The phone then reset after some updates (I think) and asked for my PIN. Somehow, it's not not recognising my PIN, so I've no way to get into the phone!  

 

My provider is Vodafone, who have been useless so far. I don't care about any data on the phone as there is none, does anyone know how to hard reset the Xperia 1 from the phone itself? There is an option that apparently works, using a PC, but I don't have one, so that's going to be difficult! 

 

The chap in the Vodafone shop said almost every phone has a way to hard reset from the phone alone, usually holding down various buttons, but he didn't know the combination of buttons/actions for the Xperia 1 as its so new...

 

If anyone has any ideas, I'd be most grateful, I've not been able to use my new phone yet! 

1 ACCEPTED SOLUTION

Accepted Solutions
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Sony Xperia Support
Message 4 of 10
2,095 Views
Message 4 of 10

Re: Xperia 1 Hard Reset

Hi @Mattb3, let me see if I can help out here

 

I am afraid that there is no button combination that you can use in order to reset the phone and get access to the phone. My suggestion is to repair the software in the phone using a computer and Xperia Companion.

 

Keep in mind that since you are not able to start the phone, you will need to start the repair process without the phone connected to the computer and check the box in the bottom left corner next to the text "My device cannot be detected or started, or is a Smartwatch 3".

 

I hope that helped! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

View solution in original post

9 REPLIES 9
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Message 2 of 10
2,144 Views
Message 2 of 10

Re: Xperia 1 Hard Reset

Isn't the menu Power+ Volume down, until SONY logo, then pick factory reset/wipe data from the list?

 

And the code you entered, is that the lock code for the phone, or the sim unlock code from a previous phone?

Are you sure it's asking for the phone pin and not sim lock pin.

Stranger things have happened.!

Highlighted
Apprentice
Message 3 of 10
2,101 Views
Message 3 of 10

Re: Xperia 1 Hard Reset

Hi RottenFoxBreath,

 

Thank you for the reply. It's definitely asking for the screen lock PIN, rather than a sim lock PIN.

 

Ive tried holding power + volume up and power + volume down, along with just about every button combination I can think of. None seem to have worked unfortunately.

 

15613617433842110388649300945654.jpg

 

Highlighted
Sony Xperia Support
Message 4 of 10
2,096 Views
Message 4 of 10

Re: Xperia 1 Hard Reset

Hi @Mattb3, let me see if I can help out here

 

I am afraid that there is no button combination that you can use in order to reset the phone and get access to the phone. My suggestion is to repair the software in the phone using a computer and Xperia Companion.

 

Keep in mind that since you are not able to start the phone, you will need to start the repair process without the phone connected to the computer and check the box in the bottom left corner next to the text "My device cannot be detected or started, or is a Smartwatch 3".

 

I hope that helped! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

View solution in original post

Inhabitant
Message 5 of 10
2,058 Views
Message 5 of 10

Re: Xperia 1 Hard Reset

As it's a brand new phone I'd just change it

Highlighted
Apprentice
Message 6 of 10
2,053 Views
Message 6 of 10

Re: Xperia 1 Hard Reset

Nathaniel, unfortunately Vodafone actually told me they wouldn't accept the handset back as it's not in a sellable condition!

 

Luckily I have sorted it now!

 

Highlighted
Apprentice
Message 7 of 10
2,047 Views
Message 7 of 10

Re: Xperia 1 Hard Reset

Hi Martin,

 

Thanks, I borrowed a friend's laptop and that solution worked!

 

Many thanks,

 

Matt

Highlighted
Sony Xperia Support
Message 8 of 10
2,044 Views
Message 8 of 10

Re: Xperia 1 Hard Reset

No worries @Mattb3!

 

I am glad to hear that you managed to sort it out! Slightly smiling Face

 

Feel free to return if more questions comes up regarding your phone! 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Highlighted
One time poster
Message 9 of 10
2,036 Views
Message 9 of 10

Re: Xperia 1 Hard Reset

This is almost word for word what has happened to my phone, its crazy that my finger print wont open it as I would have thought that would be more secure than a pass code. Ive tried everything , nothing is working. Ive only had my phone 2 days. HELP

Highlighted
Sony Xperia Support
Message 10 of 10
1,993 Views
Message 10 of 10

Re: Xperia 1 Hard Reset

Hi @Gizmo1967,

 

As i mentioned earlier in the thread, the easiest way to get access to the phone again if you are locked out by a screen lock is to do a software repair using Xperia Companion.

 

Keep in mind that since you are not able to start the phone, you will need to start the repair process without the phone connected to the computer and check the box in the bottom left corner next to the text "My device cannot be detected or started, or is a Smartwatch 3".


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.