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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

WHY THE *** FINGERPRINT SCANNER IS SO BAD?!

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Inhabitant
Message 61 of 182
1,053 Views
Message 61 of 182

Re: Fingerprint reader unusable after update - Xperia 1

Mine works fine as long as I press fimly. Before the updates it seemed like a light press would do. So perhaps pressing more firmly will improve sensitivity.

Adept
Message 62 of 182
1,043 Views
Message 62 of 182

Re: Fingerprint reader unusable after update - Xperia 1

When you register your finger print...do it slowly and gently....i also have that kind of problem at first...now it is solve and with slightest touch it can recognize my fp and unlock the phone

 

Talent
Message 63 of 182
1,032 Views
Message 63 of 182

Re: Fingerprint reader unusable after update - Xperia 1

Mine is also working bad and not recognizing my fingerprint even after cleaning it Slightly frowning Face

 

I think it may be hardware fault, that is why probably we will not see the ultimate fix for the issue. 

One time poster
Message 64 of 182
1,002 Views
Message 64 of 182

Fingerprint's Not Working. (Xperia 1)

Ok so the update came on 26th of July (55.0.A.2.314) made the video player stutter, and the newest update (55.0.A.6.16) which came today the 20th of August has messed up the fingerprint lock and it's not working. I'm getting a message everytime I put my finger on the sensor which says "couldn't process fingerprint. Please try again.", I have attached a screenshot so that you guys could see it. So could you guys please let us know what is going on. TIA. Screenshot_20190820-214657.png

 

Message 65 of 182
986 Views
Message 65 of 182

Re: Fingerprint's Not Working. (Xperia 1)

Use something like VLC to play back videos, or MX Player.

 

Secondly, wash your hands, clean the fingerprint sensor, delete the finger prints that are stored, and do them again.

This time follow the animation, when positioning your finger for the fingerprint sensor.

Don't press too hard, and try to make a full print from "slices" of the print on the sensor, so angle your finger left, right, more top, more bottom, then see how it works.

Learner
Message 66 of 182
982 Views
Message 66 of 182

Re: Fingerprint's Not Working. (Xperia 1)

Hi I noticed the same problem with my Xperia 1. I removed all fingerprints and set it up again and still after some successful tries I have the same info to try again later. I noticed that problem since last 2 weeks and every day I have problems to unlock screen with fingerprints....

I think it's not about dirty finger nor sensor. It something with software, phone or whatever.

One time poster
Message 67 of 182
958 Views
Message 67 of 182

Re: Fingerprint's Not Working. (Xperia 1)

Have same problem, fingerprint stop working i i think it's software problem

Learner
Message 68 of 182
949 Views
Message 68 of 182

Re: Fingerprint's Not Working. (Xperia 1)

Mine is working but as I said I have very often info to try again later . That's very confusing. I noticed this problem since last month.

Learner
Message 69 of 182
953 Views
Message 69 of 182

Re: Fingerprint reader unusable after update - Xperia 1

I also have this exact same problem after the latest update. My FPS would work with just a slight touch. However, now it doesn't even register 20% of my attempts even after having registered my fingerprint again. Sony please fix this as it was working properly before!

Enthusiast
Message 70 of 182
948 Views
Message 70 of 182

Re: Fingerprint reader unusable after update - Xperia 1

After August update FPS is so bad. Even after registering my FP again it doesn't work properly. It is so bad that sometimes it doesn't want to work. Fix this ASAP because before this update everything was OK.

FPS and Google messages bug are the only minuses of this phone at the moment.