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2019-08-16 05:25 PM - edited 2019-08-16 05:27 PM
Mine works fine as long as I press fimly. Before the updates it seemed like a light press would do. So perhaps pressing more firmly will improve sensitivity.
2019-08-16 09:01 PM
When you register your finger print...do it slowly and gently....i also have that kind of problem at first...now it is solve and with slightest touch it can recognize my fp and unlock the phone
2019-08-17 09:41 AM - edited 2019-09-15 09:10 PM
Mine is also working bad and not recognizing my fingerprint even after cleaning it
I think it may be hardware fault, that is why probably we will not see the ultimate fix for the issue.
2019-08-20 06:26 PM
Ok so the update came on 26th of July (55.0.A.2.314) made the video player stutter, and the newest update (55.0.A.6.16) which came today the 20th of August has messed up the fingerprint lock and it's not working. I'm getting a message everytime I put my finger on the sensor which says "couldn't process fingerprint. Please try again.", I have attached a screenshot so that you guys could see it. So could you guys please let us know what is going on. TIA.
2019-08-21 04:19 PM
Use something like VLC to play back videos, or MX Player.
Secondly, wash your hands, clean the fingerprint sensor, delete the finger prints that are stored, and do them again.
This time follow the animation, when positioning your finger for the fingerprint sensor.
Don't press too hard, and try to make a full print from "slices" of the print on the sensor, so angle your finger left, right, more top, more bottom, then see how it works.
2019-08-21 04:29 PM
Hi I noticed the same problem with my Xperia 1. I removed all fingerprints and set it up again and still after some successful tries I have the same info to try again later. I noticed that problem since last 2 weeks and every day I have problems to unlock screen with fingerprints....
I think it's not about dirty finger nor sensor. It something with software, phone or whatever.
2019-08-21 08:47 PM
Mine is working but as I said I have very often info to try again later . That's very confusing. I noticed this problem since last month.
2019-08-23 08:20 AM
I also have this exact same problem after the latest update. My FPS would work with just a slight touch. However, now it doesn't even register 20% of my attempts even after having registered my fingerprint again. Sony please fix this as it was working properly before!
2019-08-23 08:38 AM - edited 2019-08-23 08:39 AM
After August update FPS is so bad. Even after registering my FP again it doesn't work properly. It is so bad that sometimes it doesn't want to work. Fix this ASAP because before this update everything was OK.
FPS and Google messages bug are the only minuses of this phone at the moment.