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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

NETFLIX WON'T INSTALL ON XPERIA 1

SOLVED
Rookie
Message 2 of 20
4,269 Views
Message 2 of 20

NETFLIX WON'T INSTALL ON XPERIA 1

Spoiler
 

I received mine on the 30th, Thursday from O2. Delivered by DPD.

I copied data from y XZ Premium, (btw that feature is AMAZING) All my apps, including Google accounts, WIFI & bluetooth settings synchronized successfully. 

 

Battery life appeared to be OKAY, I've tested all functionalities and that vibration feature for games and videos is EFFING A!

 

MY BIGGEST GRIPE? NETFLIX WON'T INSTALL. I decided to clear Play store cache and data and try again, NO LUCK. I then reluctantly wiped phone through a factory restore, STILL NO LUCK.

 

I called O2 following day and complained I might have a faulty device with a software issue. By Monday today, around 9.30 a replacement was sent and swapped with my old Xperia 1.

 

I went through the motions again, and to my SURPRISE... NETFLIX WON'T INSTALL AGAIN.

 

It's pretty clear, this is affecting the PHONE only and it's something SONY needs to resolve or the Netflix app developers, whoever is responsible.

I'm sure all users of the XPERIA 1 will be affected, if they haven't tried installing NETFLIX yet.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Message 7 of 20
4,225 Views
Message 7 of 20

Re: Netflix not installing on my Xperia 1

Can you go into settings, apps, show all apps and:

1. Is Netflix present?

2. Does Netflix have a "disable" button 

 

If so press the three dots top right and select "uninstall updates"

Once complete please open Netflix (you just made it visible)

When prompted, update the app in play store.

 



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

View solution in original post

19 REPLIES 19
Visitor
Message 1 of 20
4,277 Views
Message 1 of 20

Netflix not installing on my Xperia 1

Got my X1 last week and Netflix is still failing to install.

 

Anyone else have issues or a solution 🤯

Regular
Message 3 of 20
4,263 Views
Message 3 of 20

Re: NETFLIX WON'T INSTALL ON XPERIA 1

I'm having the same issue with mine. What a joke! 

Sage
Message 4 of 20
4,268 Views
Message 4 of 20

Re: Netflix not installing on my Xperia 1

There is a solution elsewhere in this forum - it is a problem with how O2 have set up the X1. Basically you disable Netflix, then install the app from the Play store, from memory

Sage
Message 5 of 20
4,259 Views
Message 5 of 20

Re: NETFLIX WON'T INSTALL ON XPERIA 1

It's a known problem with O2's implementation of the X1. The solution is elsewhere on this forum - you need to disable Netflix in apps, then install it from the Play Store, from memory

Visitor
Message 6 of 20
4,263 Views
Message 6 of 20

Re: Netflix not installing on my Xperia 1

Cheers I did get mine from O2 

 

I will have a look in the other forum

Moderator
Message 7 of 20
4,226 Views
Message 7 of 20

Re: Netflix not installing on my Xperia 1

Can you go into settings, apps, show all apps and:

1. Is Netflix present?

2. Does Netflix have a "disable" button 

 

If so press the three dots top right and select "uninstall updates"

Once complete please open Netflix (you just made it visible)

When prompted, update the app in play store.

 



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

View solution in original post

One time poster
Message 8 of 20
4,203 Views
Message 8 of 20

Re: Netflix not installing on my Xperia 1

Is there a link to a solution for this problem?

One time poster
Message 9 of 20
4,154 Views
Message 9 of 20

Re: Netflix not installing on my Xperia 1


@viridis wrote:

Can you go into settings, apps, show all apps and:

1. Is Netflix present?

2. Does Netflix have a "disable" button 

 

If so press the three dots top right and select "uninstall updates"

Once complete please open Netflix (you just made it visible)

When prompted, update the app in play store.

 


Spot on, had my Xperia 1 a couple of days and Netflix didn't transfer over with the rest of my apps. Installing it from store didn't work (it kept downloading/installing, but wouldn't open nor appear in the apps list).

Followed the steps above and it worked 1st time.

 

Cheers.

Learner
Message 10 of 20
4,100 Views
Message 10 of 20

Re: Netflix not installing on my Xperia 1

Same issue. Uninstall updates for NEtflix and go back to its factory setting. Then reinstall updates for Netflix and works fine. Must be something to do with new Android Version.