account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Issue with network dropping

Adept
Message 41 of 150
259 Views
Message 41 of 150

Re: Issue with network dropping

As I told before a Level 2 technical manager told me that EE is aware of the problem but they don't care as their 4G network works without an issue on other devices. 

 

They literally on the phone told me to switch network and move from EE to others as they don't care about the issue and it is Sony's responsibility to solve it. So they told me they can cancel my contract.

 

All those are a level 2, high level, technical manager words. I won't share their names etc obviously but it is VERY frustrating that Sony didn't do anything, no explanation, no information, no solution and EE doesn't even care about customers to contact Sony and ask what went wrong.

 

Instead they are willingly send us away to other operators. 

 

Very sad. 

Adept
Message 42 of 150
253 Views
Message 42 of 150

Re: Issue with network dropping

Thanks for the info harunt, I've remained loyal to Sony with phones for over 10 years but I can't switch network provider so looks like I'll have to return this as faulty and get the Huawei p30 pro instead Slightly frowning Face

Regular
Message 43 of 150
258 Views
Message 43 of 150

Re: Issue with network dropping

I hope this is not true.

Adept
Message 44 of 150
249 Views
Message 44 of 150

Re: Issue with network dropping

Exactly. Since the very first day of smartphones I had sony. I never gave up on them. But we offers me 100gb plan with 20gb price and I could buy a cheaper better Google pixel instead. 

 

I am very sorry. I will wait 10 days and see if sony responds to the issues and finds a solution. 

Highlighted
Commissioner
Message 45 of 150
218 Views
Message 45 of 150

Re: Issue with network dropping

If it it so that carriers like EE happily sends customers away/wants to loose customers over this, there has to be a reason for it.Winking Face

 

 

Adept
Message 46 of 150
209 Views
Message 46 of 150

Re: Issue with network dropping

I believe they are taking a because sony made a deal with o2 for pre order. 

 

I believe everyone having the problem should ring EE and complain. They say they don't have enough case but if many people complains, they have to look at it I assume. 

Enthusiast
Message 47 of 150
200 Views
Message 47 of 150

Re: Issue with network dropping

Obviously I don't know who harunt spoke to, and I am not questioning what he has said.

 

But something does not ring true here.

 

FirstI am finding it very hard to believe that EE are fully aware of the problem given that the phone is only 1 week on the market here. If they were fully aware of it before launch, (and are not going to fix it) what on earth are they doing allowing Xperia1 customers to sign up on new contracts? Makes no sense. And if they were not aware, are we to believe they've done exhaustive tests, found the problem and make a strategic decision to do nothing but simply recommend customers switch networks all over a period of a couple of days? I don't believe that either.

 

Second, the Xperia 1 uses the same chipset and modem as many other phones which presumably work without issue. So there is no reason why the XP1 should not work, or cannot be simply fixed with a minor software tweak.

 

Third, I find it frankly unbelievable that EE would simply recommend another network. Maybe harunt was told this, but I cannot believe that is official EE policy. They'd surely suggest swapping phones, not swapping networks!

 

Fourth, if this was a known problem (that will never be fixed), why are all the retailers retailers offering the XP1 on EE? It would be withdrawn from sale.

 

So overall I don't believe what harunt has been told is correct. There does seem to be an issue but I am fully expecting it to be fixed very soon, once enough people make EE and Sony aware of the problem. I am going to talk to EE and Sony myself and see what I can find out.

Regular
Message 48 of 150
187 Views
Message 48 of 150

Re: Issue with network dropping

Was thinking this myself since update this morning my xp1 been fine

Enthusiast
Message 49 of 150
185 Views
Message 49 of 150

Re: Issue with network dropping

Mine hasn't :-(

 

But I haven't had any update, as far as I am aware?  What version are you now on?

 

I'm on 55.0.A.2.205 and it says this is the latest version.

Regular
Message 50 of 150
176 Views
Message 50 of 150

Re: Issue with network dropping

.278 version was a 300+mb download