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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Issue with network dropping

Sage
Message 21 of 150
358 Views
Message 21 of 150

Re: Issue with network dropping

I hope this problem is not a fundamental fault with the Xperia 1. I think it is likely that a particular setting will be causing the network dropouts. As a start, I've turned off WiFi and Bluetooth scanning, and also Auto Network Switch. All of these are on by default

Adept
Message 22 of 150
346 Views
Message 22 of 150

Re: Issue with network dropping

I actually have a post here from very first day I had the same issue. EE changed my sim card. I reset device so many times. And yesterday finally I got my phone exchanged. However even with the new device problem continues.

 

This is definitely EE problem. WiFi calling doesn't work either. I dont now what to do I cant connect 4G at all. It keeps on dropping.

Adept
Message 23 of 150
343 Views
Message 23 of 150

Re: Issue with network dropping

Yep so it's definitely something to do with sim settings in some way, rather than a physical phone fault, hopefully it's fixable, I'll try ringing Sony later,no doubt they will tell me to ring my network provider, then they will tell me to ring the device manufacturer 😭

Highlighted
Commissioner
Message 24 of 150
338 Views
Message 24 of 150

Re: Issue with network dropping

No issues with 4G/4G+ connectivity in Norway on my Xperia 1, so perhaps the problem is related to a specific carrier in UK?

 

Is the Xperia 1 listed as supported 4G/LTE phone from the troubled carrier?

Sage
Message 25 of 150
318 Views
Message 25 of 150

Re: Issue with network dropping

It's early days, but I've had no problem since changing settings earlier today. 

Could those with problems go into:

Settings / Network & Internet / WiFi / WiFi Preferences / Advanced / Auto Network Switch

... and turn it off! 

Let us know if it makes any difference 

Commissioner
Message 26 of 150
311 Views
Message 26 of 150

Re: Issue with network dropping

Same issue here happening on EE with O2 X1 Slightly frowning Face This is ridiculous!

Regular
Message 27 of 150
299 Views
Message 27 of 150

Re: Issue with network dropping

Glad I found this post! 

 

I'm on EE in the UK and have the Xperia 1 Purple. 

 

My signal is not as strong as my Pixel XL 2 on EE - I've been to Reading and live in Chepstow and my signal hasn't been full at all.   Seems either the software is buggy or the antenna isn't as good?

 

It doesn't do the whole network lost - but rather 0 signal bars but showing 4G symbol. 

Sage
Message 28 of 150
296 Views
Message 28 of 150

Re: Issue with network dropping


@Doitcom wrote:

Glad I found this post! 

 

I'm on EE in the UK and have the Xperia 1 Purple. 

 

My signal is not as strong as my Pixel XL 2 on EE - I've been to Reading and live in Chepstow and my signal hasn't been full at all.   Seems either the software is buggy or the antenna isn't as good?

 

It doesn't do the whole network lost - but rather 0 signal bars but showing 4G symbol. 


My experience in the past is that different phones can have different displayed signal strength, despite having the same actual signal strength and network speed.

I'd encourage anyone having problems to look at my post above, as I think it might provide a solution, but we can only tell if lots of us try it

Adept
Message 29 of 150
290 Views
Message 29 of 150

Re: Issue with network dropping

With what drlmiles said,mine has been turned off for a number of days,it never made any difference,but it's a data/signal issue not WIFI.

Sage
Message 30 of 150
281 Views
Message 30 of 150

Re: Issue with network dropping


@JanieD91 wrote:

With what drlmiles said,mine has been turned off for a number of days,it never made any difference,but it's a data/signal issue not WIFI.


Do you mean the setting (see above - Auto Network Switch) was turned off, or WiFi was turned off? The phone can look for WiFi networks even if WiFi is turned off