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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Fingerprint scanner

Highlighted
Learner
Message 1 of 10
557 Views
Message 1 of 10

Fingerprint scanner

My Xperia 1's fingerprint scanner stop working after software updated. Even if I try to re-register, it seems like it's not there at all.

9 REPLIES 9
One time poster
Message 2 of 10
525 Views
Message 2 of 10

Re: Fingerprint scanner

Same here, I don't even have the fingerprint option in my settings 

Regular
Message 3 of 10
381 Views
Message 3 of 10

Re: Fingerprint scanner

the fingerprint scanner has stopped working, either with Bluetooth in the car or NFC when paying in the store !!!

Regular
Message 4 of 10
365 Views
Message 4 of 10

Re: Fingerprint scanner

Try in safe modes to test your finger scanner. It works fine for me until I configure the input from the print to online banking ... I have some kind of software conflict !!

Learner
Message 5 of 10
355 Views
Message 5 of 10

Re: Fingerprint scanner

So how do you fix it?

Regular
Message 6 of 10
350 Views
Message 6 of 10

Re: Fingerprint scanner

In safe mode, it also doesn't work. Guess the mode, fix the software ...

Regular
Message 7 of 10
297 Views
Message 7 of 10

Re: Fingerprint scanner

Either wait until December, for Android 10, or select the mode - Repair Software, from Technical Support ...

Learner
Message 8 of 10
282 Views
Message 8 of 10

Re: Fingerprint scanner

Ok thanks. Got it.

Regular
Message 9 of 10
146 Views
Message 9 of 10

Re: Fingerprint scanner

Nothing helped, safe mode, repair the software, reset to factory settings. Waiting for android 10, or give it back for a guarantee ... ;-(

Regular
Message 10 of 10
144 Views
Message 10 of 10

Re: Fingerprint scanner

Same with me!