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Fingerprint reader unusable after update - Xperia 1

Apprentice
Message 1 of 45
982 Views
Message 1 of 45

Fingerprint reader unusable after update - Xperia 1

After I've updated my phone with the update this week my fingerprint reader is working a lot worse.

 

Maybe it's my sweaty hands but it regonize even when I don't put my finger on.

Before the update it wasn't working correctly either but better then its working now.

I get to much attempts every time.

 

I've deleted all the fingers and put one in again but still doesnt work.

 

Fix this please

44 REPLIES 44
One time poster
Message 2 of 45
965 Views
Message 2 of 45

Re: Fingerprint reader unusable after update - Xperia 1

Mines exactly the same, I also re-registered my finger prints and it keeps coming up with the same "finger print not recognised" or "too many attempts" I've even gone as far as to wash my hands and the scanner and still the same problem, I'm not too impressed when I've just spent £900 for the phone, I've used Sony for 10+ years but the support is awful, they just fob you off with generic troubleshooting of no use

One time poster
Message 3 of 45
953 Views
Message 3 of 45

Re: Fingerprint reader unusable after update - Xperia 1

Mines exactly the same, I also re-registered my finger prints and it keeps coming up with the same "finger print not recognised" or "too many attempts" I've even gone as far as to wash my hands and the scanner and still the same problem.It worked well it the previous version.

Inhabitant
Message 4 of 45
868 Views
Message 4 of 45

Re: Fingerprint reader unusable after update - Xperia 1

Same with mee... And i really frustrated

 

 

One time poster
Message 5 of 45
852 Views
Message 5 of 45

Re: Fingerprint reader unusable after update - Xperia 1

Same issue here.

Adviser
Message 6 of 45
849 Views
Message 6 of 45

Re: Fingerprint reader unusable after update - Xperia 1

Same here

Talent
Message 7 of 45
833 Views
Message 7 of 45

Re: Fingerprint reader unusable after update - Xperia 1

You are lucky to even HAVE the latest update. No July update STILL for THE UK 

Highlighted
Moderator
Message 8 of 45
804 Views
Message 8 of 45

Re: Fingerprint reader unusable after update - Xperia 1


@GilgameshUK wrote:

You are lucky to even HAVE the latest update. No July update STILL for THE UK 


My O2 firmware updated last week.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Message 9 of 45
802 Views
Message 9 of 45

Re: Fingerprint reader unusable after update - Xperia 1

GilgameshUK, I got the latest update about a week ago, a couple of days after the update came out.

That's a sim free phone from Carphone Warehouse, on o2.

 

Can't you go onto the Sony phone page, enter your IMEI number and download it?

I'm sure I saw a page like that, when registering my phone.

Talent
Message 10 of 45
799 Views
Message 10 of 45

Re: Fingerprint reader unusable after update - Xperia 1

 

Hey bud already tried that

 

Says I already have the latest update :june  version.

 

I am on vodafone contract btw