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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Exclusive Offer?

Message 1 of 46
1,888 Views
Message 1 of 46

Exclusive Offer?

When I pre-registered on the Xperia 1 website, it said we will be the first to know when it's released and we'll get a special offer for it...

It has just yesterday been released in the UK with delivery on the 30th May... 

Why were we not informed and what about that special offer? 

45 REPLIES 45
Message 2 of 46
1,880 Views
Message 2 of 46

Re: Exclusive Offer?

Screenshot_20190516-164708.png

Here's what I mean... 

Sony Xperia Support
Message 3 of 46
1,847 Views
Message 3 of 46

Re: Exclusive Offer?

Hi @LukaStemberger and thank you for showing interesting in the Xperia 1! Slightly smiling Face

Pre-registration, campaigns and so forth varies between markets and as this is a Global used forum, I would recommend that you get in touch with the UK support on the link below.

They are much better informed than I am and will be able to provide you with a more detailed answer regarding the pre-registration and other campaigns.

https://support.sonymobile.com/gb/contactUs/

I hope that helps and have a nice weekend!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Sage
Message 4 of 46
1,831 Views
Message 4 of 46

Re: Exclusive Offer?

I've rung Sony Support, and they don't have a clue as to when the phone is released in the UK (despite Sony's public announcement) nor do they know when the UK Sonymobile store will tell us of the release and special offer. This is despite multiple 3rd party sites now listing the phone for pre-order. When oh when will Sony get their marketing act together? Announce the phone and release it - not 6 months later (US) 

Sage
Message 5 of 46
1,746 Views
Message 5 of 46

Re: Exclusive Offer?


@Jonas wrote:

Hi @LukaStemberger and thank you for showing interesting in the Xperia 1! Slightly smiling Face

Pre-registration, campaigns and so forth varies between markets and as this is a Global used forum, I would recommend that you get in touch with the UK support on the link below.

They are much better informed than I am and will be able to provide you with a more detailed answer regarding the pre-registration and other campaigns.

https://support.sonymobile.com/gb/contactUs/


Actually, the support team on this link (which is an outsourced third party company that is not based in the UK)have no idea about any release date, and suggest ringing e-store support - 02036087610. I've spent 20 minutes on the phone to this number today - the senior manager there (she claimed - someone called Kelly) has no idea when the Xperia 1 is being released by Sonymobile, other than a vague "sometime in June". She has no idea what the "exclusive" offer will be, or even if Sony Intrends to honour that offer, or even cancel it. No-one is able to provide ANY contact links to ANYONE in Sony UK who can address this issue.

Is it any wonder that Sony is failing in the mobile phone market, when their treatment of keen customers who have pre-registered for their new flagship product is so appalling?

Sage
Message 6 of 46
1,747 Views
Message 6 of 46

Re: Exclusive Offer?

There is currently no guarantee that Sony have any intention of honouring an "exclusive pre-registration offer" that has yet to be defined for the UK Sonymobile store. 

Currently pre-orders are open for the Xperia 1 in the UK for :

Carphone Warehouse - contract/PAYG/SIM free - Headphones (limit of 1000)

O2 - contract only - Headphones (limit of 1000)

Vodafone - PS4 & Spiderman game

 

I'm actually getting so cheesed off with Sonymobile that I may not order it at all...

Sage
Message 7 of 46
1,740 Views
Message 7 of 46

Re: Exclusive Offer?


@Jonas wrote:

Hi @LukaStemberger and thank you for showing interesting in the Xperia 1! Slightly smiling Face

Pre-registration, campaigns and so forth varies between markets and as this is a Global used forum, I would recommend that you get in touch with the UK support on the link below.

They are much better informed than I am and will be able to provide you with a more detailed answer regarding the pre-registration and other campaigns.

https://support.sonymobile.com/gb/contactUs/

I hope that helps and have a nice weekend!


Second attempt - after a moderator removed my post inexplicably. The link above doesn't help - they have no idea when the Xperia 1 will be released, and they advise contacting another number (in my removed message) that links to a third party organisation that also has no idea when Sonymobile e-store intend to sell the Xperia 1 (apart from a vague "sometime in June").

Even more importantly, neither of these two official contact points has any idea what the "exclusive offer" is, or even if the Sonymobile e-store intends to honour or even cancel this offer (it is stated in their tems and conditions that they can cancel any offer made)

Message 8 of 46
1,736 Views
Message 8 of 46

Re: Exclusive Offer?

How is it possible for a company to fail this miserably?

I called as well, they have no information about the offer or the release date. The girl only mentiones sometime in June... Which is useless. So, Sony has no information while the phone is already available to order with it being with customers on the 30th of May...

I wouldn't expect this even from a no-name Chinese company selling only through GearBest.

Talent
Message 9 of 46
1,727 Views
Message 9 of 46

Re: Exclusive Offer?


@drlmiles wrote:

@Jonas wrote:

Hi @LukaStemberger and thank you for showing interesting in the Xperia 1! Slightly smiling Face

Pre-registration, campaigns and so forth varies between markets and as this is a Global used forum, I would recommend that you get in touch with the UK support on the link below.

They are much better informed than I am and will be able to provide you with a more detailed answer regarding the pre-registration and other campaigns.

https://support.sonymobile.com/gb/contactUs/


Actually, the support team on this link (which is an outsourced third party company that is not based in the UK)have no idea about any release date, and suggest ringing e-store support - 02036087610. I've spent 20 minutes on the phone to this number today - the senior manager there (she claimed - someone called Kelly) has no idea when the Xperia 1 is being released by Sonymobile, other than a vague "sometime in June". She has no idea what the "exclusive" offer will be, or even if Sony Intrends to honour that offer, or even cancel it. No-one is able to provide ANY contact links to ANYONE in Sony UK who can address this issue.

Is it any wonder that Sony is failing in the mobile phone market, when their treatment of keen customers who have pre-registered for their new flagship product is so appalling?


Why I am not surprised Slightly smiling Face
Anyway, I am glad there are people wanting to buy X1 like me Slightly smiling Face

Message 10 of 46
1,719 Views
Message 10 of 46

Re: Exclusive Offer?

Hey @Jonas

Do you have any information about this lie and disappointment from Sony?