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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Can't receive animated GIFS Verizon

Adviser
Message 11 of 24
423 Views
Message 11 of 24

Re: Can't receive animated GIFS Verizon

Exactly. Plus, its seems like it should be an easy fix.

Enthusiast
Message 12 of 24
391 Views
Message 12 of 24

Re: Can't receive animated GIFS Verizon

I am really suprised no one else has jumped in with similar issue. We need a larger pool of people with this problem.

Adviser
Message 13 of 24
358 Views
Message 13 of 24

Re: Can't receive animated GIFS Verizon

I'm sure there has to be more. Maybe they aren't posting here.

Enthusiast
Message 14 of 24
300 Views
Message 14 of 24

Re: Can't receive animated GIFS Verizon

Still have not seen any improvement with messages not receiving animategs gifs. Happens when recieving from both Verizon and US Cellular numbers.

Message 15 of 24
295 Views
Message 15 of 24

Re: Can't receive animated GIFS Verizon

Can I just ask, when you go into Messages - Settings - Chat Features.

Is Auto Download files you receive over mobile data set to "up to 105mb"?

And in Setting - Advanced, is Auto Download MMS enabled?

And Messages - Settings, What is Automatic Previews set to ?

 

Enthusiast
Message 16 of 24
280 Views
Message 16 of 24

Re: Can't receive animated GIFS Verizon

Chat Features - "Chat features unavailable for this device. Your carrier does not support this feature." - I have VZW.

Auto Download MMS is enabled.

Automatic previews  - Show all previews is enabled.

Message 17 of 24
277 Views
Message 17 of 24

Re: Can't receive animated GIFS Verizon

Thanks, so when you receive a gif, you then have to click on it, to make it play in the browser?

As if all you receive is a jpeg/link, and not an animated gif?

And can I ask what size they are, in Mb's?

Maybe it's a size thing..Strange though Chat isn't supported.

Verizon might not be supporting RCS, or may have a size limit in place for gifs.

 

You can try uninstalling the Verizon messages app, then go in to the Messages app(the stock Google one, blue icon), force stop it, then go to the Play Store, and uninstall all updates, then re-update it, and see if the chat features/MMS works from there, but don't re-install the Verizon one if you had it.

 

Enthusiast
Message 18 of 24
265 Views
Message 18 of 24

Re: Can't receive animated GIFS Verizon

When gifs come in they are received as a MMS at about 6-7kB but when I send a gif it's around 128kB.

So basically all i recieve is just an single slide of the gif. Clicking on the received gif only opens it to a larger image but not a video. When I click on a gif I sent it opens it larger and plays it.

I have been using the stock Android Messages and never used the VZW app. What I find weird is it use to work and then one day it stopped.I have done the uninstall updates force stop, clear data, and restart with no luck.

And it works for other VSW customers my girlfriend has an older Moto Z2. A USCC received gifs just fine but again I cannot recieve them from him.

Even when I go into Messages for Web it has the received gif as just an image also but plays gifs I send.

Enthusiast
Message 19 of 24
261 Views
Message 19 of 24

Re: Can't receive animated GIFS Verizon

I did just download the Messages+ app from VZW and I can get gifs just fine. So must be a software thing with Sony.

Enthusiast
Message 20 of 24
190 Views
Message 20 of 24

Re: Can't receive animated GIFS Verizon

I also tried Textra and Pulse SMS and they both do not receive GIFs. I had VZW reset my connection from their end and it didn't resolve the issue. Now the question is why does the Message+ app work but nothing else.