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If you want to get the max out of your Xperia phone then check out Xperia tips page.

Can't receive animated GIFS Verizon

Adviser
Message 1 of 24
907 Views
Message 1 of 24

Can't receive animated GIFS Verizon

As the title says, I can't receive animated GIFS. I can see and send them just fine, but when I receive one, it's just a still picture. Anyone else have this issue? I've tried the stock Google messages app, and others. 

23 REPLIES 23
Enthusiast
Message 2 of 24
878 Views
Message 2 of 24

Re: Can't receive animated GIFS Verizon

Same issue I receive them but they no longer play. Using stock messaging app on VZW.

Adviser
Message 3 of 24
872 Views
Message 3 of 24

Re: Can't receive animated GIFS Verizon

Okay, it's not just me. I've chatted with VZW, they did a "diagnostic" on my account. Everything is supposedly good to go on their end. I've even had someone with an Xperia 1 using another network send me one, same result.

Enthusiast
Message 4 of 24
855 Views
Message 4 of 24

Re: Can't receive animated GIFS Verizon

Sounds like a Sony software issue that doesn't play well with the stock messanger app. Only way is if someone not on VZW is having the same issue.

Adviser
Message 5 of 24
843 Views
Message 5 of 24

Re: Can't receive animated GIFS Verizon

That's what I'm thinking. The other guy I mentioned was on T-Mobile.

Enthusiast
Message 6 of 24
826 Views
Message 6 of 24

Re: Can't receive animated GIFS Verizon

GIFS work fine on Facebook Messenger just gave that a try.

Adviser
Message 7 of 24
821 Views
Message 7 of 24

Re: Can't receive animated GIFS Verizon

Hmm... Nothing makes sense as to why it wouldn't work through text. I've even tried using a different text app, same results.

Enthusiast
Message 8 of 24
770 Views
Message 8 of 24

Re: Can't receive animated GIFS Verizon

Post update of both OS and app, same story. My out going gifs play just fine but not incoming.

Adviser
Message 9 of 24
753 Views
Message 9 of 24

Re: Can't receive animated GIFS Verizon

Same here.

Enthusiast
Message 10 of 24
727 Views
Message 10 of 24

Re: Can't receive animated GIFS Verizon

Where is the support when you need them? Ugh