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2019-05-15 10:27 AM
I have the same issue. When I have an incoming call, the ringtone breaks and the sound is terrible. It also happens on some apps when they have background music - "Star Walk 2" for example. It is so terrible that I feel embarrassed. Please do investigate and fix it. I am starting to hate my phone because of this.
2019-05-16 12:20 AM
There are others reporting this kind of issues.
It's interesting to know if it is a software or a hardware problem.
You might try some tests in the Support app or better a software repair with Xperia Companion.
See how your device behaves afterwards.
Please submit your comments after you tried.
How is it behaving in safe mode?
In safe mode just the perinatale apps are starting up and interference from self installed apps is eliminated.
If behaviour in safe mode isn't good as well then take up contact with support.
Safe mode and support can be found easily in the support app on your device.
4 weeks ago
My wife add me have xperia xz3 and also facing the same problem. Did repair with pc companion and problem is still here. Dont know what to do. I think its a bug. Also there is on "crackling sound xperia xz3 forum" issue. Sony response and fix issue.