Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2017-09-22 09:51 AM - edited 2017-09-22 10:39 AM
I'm a brand new owner of the XZ since a few weeks and I love it more than my old Z5 but since a few days I'm experiencing a few lag while I use the phone.
the phone works just fine most of the time but it's upsetting to see some lag while navigating ..
I did factory reset, disable movie creator and still not as fluid as my old z5.
I don"t want to put my phone on life support by disabling a lot of apps in order to get back fluidity I just want to use it like I my old z5 with no lag .
2017-09-24 10:13 AM
My phone works but it's sluggish most the time now it's not fluid at all , so sony must address this issue asap because there's clearly an issue on XZ among users since the lastest updates
2017-09-28 04:24 AM
2017-09-28 10:02 AM
I have the same problem. My bulid number is 41.2.A.7.35.
I just got my phone back from Service Centre for battery drain and phone getting hot and slow. They have replace tonne of items. The battery drain and phone getting extremely hot is fix.
The phone is still super laggy even i reboot a few time a day.
2017-09-28 10:11 AM
Check for updates.. August patch solves this thing.. It's the best patch and the phone is smooth with good battery life
2017-09-29 02:28 AM
Try performing a software repair using Xperia Companion. Be sure to test your device before you restore any backups.