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Xperia XZ , jerky, laggy

Adept
Message 1 of 18
1,138 Views
Message 1 of 18

Xperia XZ , jerky, laggy

I'm a brand new owner of the XZ since a few weeks and I love it more than my old Z5 but since a few days I'm experiencing a few lag while  I use the phone.

 

the phone works just fine most of the time but it's upsetting to see some lag while navigating ..

 

I did factory reset, disable movie creator and still not as fluid as my old z5.

 

I don"t want to put my phone on life support by disabling a lot of apps in order to get back fluidity I just want to use it like I my old z5 with no lag .

 

please help

17 REPLIES 17
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Adept
Message 2 of 18
1,106 Views
Message 2 of 18

Re: Xperia XZ , jerky, laggy

My phone works but it's sluggish most the time now it's not fluid at all , so sony must address this issue asap because there's clearly an issue on XZ among users since the lastest updates 

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Message 3 of 18
1,101 Views
Message 3 of 18

Re: Xperia XZ , jerky, laggy

@toxianif I remember correctly, there used to be some performance issues caused by Movie Creator app. you can try going to Settings > Apps > Movie Creator and tap Uninstall, OK, and then Disable.

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Adept
Message 4 of 18
1,099 Views
Message 4 of 18

Re: Xperia XZ , jerky, laggy

Done a while ago it doesn't change anything 

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Sony Xperia Support
Message 5 of 18
1,046 Views
Message 5 of 18

Re: Xperia XZ , jerky, laggy

Hi @toxian, I am sorry to hear about this issue.


Does it happen in safe mode?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

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Adept
Message 6 of 18
1,033 Views
Message 6 of 18

Re: Xperia XZ , jerky, laggy

I would say yes

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One time poster
Message 7 of 18
1,030 Views
Message 7 of 18

Re: Xperia XZ , jerky, laggy

I have the same problem. My bulid number is 41.2.A.7.35.

 

I just got my phone back from Service Centre for battery drain and phone getting hot and slow. They have replace tonne of items. The battery drain and phone getting extremely hot is fix. 

 

The phone is still super laggy even i reboot a few time a day.

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Talent
Message 8 of 18
1,026 Views
Message 8 of 18

Re: Xperia XZ , jerky, laggy

Check for updates.. August patch solves this thing.. It's the best patch and the phone is smooth with good battery life

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Adept
Message 9 of 18
1,011 Views
Message 9 of 18

Re: Xperia XZ , jerky, laggy

My phone is up to date and it didnt fixed anything

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Sony Xperia Support
Message 10 of 18
981 Views
Message 10 of 18

Re: Xperia XZ , jerky, laggy

Try performing a software repair using Xperia Companion. Be sure to test your device before you restore any backups.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.