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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

XZ2c proximity sensor always on

Message 1 of 2
Message 1 of 2

XZ2c proximity sensor always on

The proximity sensor is always on, causing a black screen when anything gets close to it.


This happens in every app, not only during phone calls. I managed to get rid of it once by making a phone call, but this time I can't. I don't know how to reproduce the bug/issue. 


Have restarted the phone as well and the issue came back.


Can this bug get fixed? How do I stop this from happening? 

Message 2 of 2
Message 2 of 2

Re: XZ2c proximity sensor always on

Boot into safe mode: 

Press and hold the powerbutton then press and hold the "reboot" icon. 


In safe mode 3rd-party apps are deactivated, so when the issue is gone then the cause for it is one of the installed apps.