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XZ premium crashing

Apprentice
Message 1 of 8
857 Views
Message 1 of 8

XZ premium crashing

Hello, can anyone help me.

My phone keeps crashing, I think I tried everything (software repair on Xperia Companion, factory data reset, running in safe mode). It restart itself from time to time, error messages like: com.sonyerucsson.crashmonitor has stopped, com.sonymobile.rcahandler has stopped, Google has stopped, Google keeps stopping, other apps too), and fingerprint hardware not available, also the screen is stuttering.

It's my 5 Sony Xperia, never had a problem like this. Please help me.. 

7 REPLIES 7
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Genius
Message 2 of 8
848 Views
Message 2 of 8

Re: XZ premium crashing

Hi @zweistein90!

 

Can you please try to turn off your phone, removing SD card and SIM card and restarting it again? If you feel your phone is working properly without SD or SIM card start inserting them back one by one to see if your phone start to act weird again. 


  » If you find that an answer helped, say thanks and give kudos Slightly smiling Face

Wizardry is the key!
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Apprentice
Message 3 of 8
843 Views
Message 3 of 8

Re: XZ premium crashing

Still the same 😞😥. I don't know what to do anymore.. 

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Apprentice
Message 4 of 8
836 Views
Message 4 of 8

Re: XZ premium crashing

Screenshot_20170925-174643.png

 

Screenshot_20170925-185337.png

 

 

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Visitor
Message 5 of 8
812 Views
Message 5 of 8

Re: XZ premium crashing

Did you get a reply on your issue because I am getting similar issues where my phone crashes or freezes.

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Message 6 of 8
792 Views
Message 6 of 8

Re: XZ premium crashing

Did you disable any apps? 



Sony XZ Premium,Samsung S9 Plus and iPhone X.
MDR-Z1R,ATH-MSR7 and V-Moda Crossfade Wireless.
Highlighted
Apprentice
Message 7 of 8
785 Views
Message 7 of 8

Re: XZ premium crashing

@mayo79 no, I didn't get any replay, still the same.. 😕

Highlighted
Apprentice
Message 8 of 8
784 Views
Message 8 of 8

Re: XZ premium crashing

Yes, didn't help.