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2017-08-14 03:58 PM - edited 2017-08-17 04:44 AM
I've seen a similar thread at XDA, take time to look at it: https://forum.xda-developers.com/xz-premium/help/display-problem-pixel-grid-t3626522/page1
Hi Everyone, I think what I'm having is called "Screen Door Effect". I've also checked other XZ Premium phones in stores and it seems the effect is present. Could this be because of 4K display rendering a 1080p resolution? Can this be corrected by software?
Hi everyone, I just wanted to ask if there's also a user that experience this kind of issue? The issue is about the screen having a noise when on a white background/image, etc. It seems like there's a horizontal lines on every white on screen.
Firmware - Customized HK, still on june security patch
2017-08-15 02:20 AM
Hi @Eriche, I am sorry to hear about this.
Try these methods one after the other. Verify whether the problem was solved after each method, before trying the next one.
To disable Developer options
Tip: You can remove the Developer options menu from the Settings menu by clearing the data in the Settings application, see related article. Note! Other settings content/options may also be removed.
Turning off Show layout bounds Android™ 5.0, 5.1, 6.0 or 7.0 To turn off Show layout bounds
2017-08-15 04:15 AM
Hi @CameronT, I've tried the methods that is listed, but still, the issue persists, I'm sorry I've said Horizontal, but it's actually Vertical lines. It's visible when looking at white background. There's still no update for Customized HK firmware. Is it because it's rendering 1080p resolution in 4k display?
Thank you by the way.
2017-08-16 02:12 AM
If none of the troubleshooting I have suggested above resolves the issue I recommend you contact your Local support team to arrange an assessment.
2017-08-17 02:01 AM
I think I have misunderstood what you mean by noise @Eriche, you mean visual noise, not audible noise?
I don't think it can be resolved with software, but it's worth trying a software repair using Xperia Companion as a last resort. If it is software related, the software repair should fix it. If it does not, you should contact your Local support team to arrange a repair.
2017-08-17 04:37 AM