Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2017-03-24 10:47 PM
Yeah, also my M5 won't update to latest version. It downloads, restarts and istalls, but after reboot I get a message saying 'could not update'. Please fix this, makes me mad.
2017-03-30 11:35 AM
my m5 also have the same problem: it downloads, restart and install but after reboot appear the message "could not install". it is very frustrating, please fix the problem!
2017-06-17 05:04 PM
...I got he the same error too when updating through ota. What I did is I uninstalled several apps until my interanl storage went to 3gb and updated through Xperia Pc companion. It fixed my problem, hope it will fix yours too!
2017-06-17 05:41 PM
USE xperia companion, it takes a while to update but its the only way, i think. just updated my xperia xa thru companion.
2017-06-18 01:34 AM
I am unable to instalm new update ,i haddiwnloaded the software 3 times but i was unable to get it installed.please help me out ti resolve the issue
2017-06-18 07:08 AM
Hai All sony guys....what you have to do is to connect your mobile to laptop ...then connect to laptop and update via sony xperia companion... i have done this in the same manner now m version is updated 7....it's awesome to see the feature in my mobiles...so go ahead ....good luck