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Tips & Tricks

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The sound is blurred xz1 in the call?

One time poster
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Message 1 of 3

The sound is blurred xz1 in the call?

The sound is blurry in the call, but when I open the music, it's clear?

Forum Legend
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Message 2 of 3

Re: The sound is blurred xz1 in the call?

try to make a call during safe mode , observe quality.


make sure you have a stable network signal/connection

Learn to take care and troubleshoot your Device here:
Xperia Support by Sony:
Sony Xperia Support
Message 3 of 3
Message 3 of 3

Re: The sound is blurred xz1 in the call?

Hi @Faiker, sorry to hear about this. Slightly frowning Face

Do I understand that it's the counterparts voice that is blurred during a call? Is there any change if you put the device on loud speaker during the call?

As @nolramlb mentioned, safe mode is a good place to start to see if there are any downloaded applications that is the cause of this. You can also to the test for both the ear speaker and loud speaker in Settings > Support > Xperia tests > Media.

Let us know how it goes!

Official Sony Xperia Support Staff

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