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Text message problems

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Apprentice
Message 1 of 15
1,472 Views
Message 1 of 15

Text message problems

Hi everyone, I seem to be having problems receiving text messages. Sometimes they come through ok and I get a notification, sometimes they come through but my phone doesn't tell me. Other times I'm just not receiving texts when I know people have sent me one. I've done a full factory reset but still having issues. Help please!!! 

14 REPLIES 14
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Sony Xperia Support
Message 2 of 15
1,465 Views
Message 2 of 15

Re: Text message problems

Hi @Gonzfritz1, welcome to the community.

 

Do you experience the same issue if you use another SIM card in your phone, or your SIM in another phone?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 3 of 15
1,459 Views
Message 3 of 15

Re: Text message problems

Hi @CameronT

 

I have used my SIM in other phones without any issue but I haven't tried any other SIM in my phone.

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Sony Xperia Support
Message 4 of 15
1,442 Views
Message 4 of 15

Re: Text message problems

@Gonzfritz1,

 

If you can test another SIM in your phone too that would be really helpful.

 

Also, see if it does the same thing in safe mode.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Highlighted
Apprentice
Message 5 of 15
1,424 Views
Message 5 of 15

Re: Text message problems

Tried a new sim, still the same problems. Going to send the phone back. Just not good enough from Sony. 


@CameronT wrote:

@Gonzfritz1,

 

If you can test another SIM in your phone too that would be really helpful.

 

Also, see if it does the same thing in safe mode.


 

Highlighted
Sony Xperia Support
Message 6 of 15
1,412 Views
Message 6 of 15

Re: Text message problems

@Gonzfritz1,


You can try running a software repair using Xperia Companion as a last resort. Sorry you are having issues with this. Good luck!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Highlighted
Rookie
Message 7 of 15
1,354 Views
Message 7 of 15

Re: Text message problems

i am having some messaging problems as well, some other threds on the problem. but they seem to have been ignored by sony support for some reason... maybe becasue they cant figure it out so they are saying "screw them, they already bought the phone.. MWAHAHAHAH".... right? 
my app just crashes.. doesnt work at all.. makes my whole phone crash requiring a full reset.. ive tried everything, and im down to having to use 3rd party app.  

 

but thats not even it, the phone overheats like crazy. for no reason! and when it overheats it slows the phone to a crawl, if it wants to work at all! i havent even finished paying off the phone and its already the biggest pile of garbage ive ever spen 500$ on! 

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Inhabitant
Message 8 of 15
1,348 Views
Message 8 of 15

Re: Text message problems

Yeah exact same issue since the latest update.

I can only write messages if i create a new messages. If i click on any previous messages the entire phone freezes and the app crashes but the Sony diagnostics tool doesn't pick up that anything's gone wrong.

I've already wiped the phone, i've already used the sony companion repair tool useless thing that wiped my phone because the backup and repair failed.

I'm furious, there's countless forum posts about this.

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One time poster
Message 9 of 15
1,344 Views
Message 9 of 15

Re: Text message problems

You are experiencing the exact same issue as me. This is the first Sony phone I have ever used, and was chalking it up to Idiot Operator Error (IOE). After countless attempts of restarting the phone and running diagnostic I decided to research if anyone else shares in my misfortune and sadly I am discovering I'm not alone. I too have been able to send a text if I don't try to open existing conversation and go about a new thread/conversation. This even is happening immediately after I have sent a message out and waiting for response. It first started four or five days ago only happening once or twice and now it is multiple times a day. 

Highlighted
One time poster
Message 10 of 15
1,308 Views
Message 10 of 15

Re: Text message problems

Have same problem and Sony support are blaming latest software update with Google crome they have no fix date and cannot help except suggest using a different sms message app which I said I should not have to do