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Screen goes black when receiving and making calls

SOLVED
One time poster
Message 1 of 7
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Message 1 of 7

Screen goes black when receiving and making calls

I have been having problems when I try to receive or make calls. As soon as I hit "dial" on phone, the screen black's out, and I cannot end call. Power, volume and unlock button do not respond. When receiving calls, as soon as phone rings, same happens and I cannot see who is calling or answer call. As soon as all end, screen returns to normal.  Phone works fine with all other apps. 

1 ACCEPTED SOLUTION

Accepted Solutions
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Sony Xperia Support
Message 2 of 7
4,137 Views
Message 2 of 7

Re: Screen goes black when receiving and making calls

Hi @Shazza13

 

Welcome to the community! 

 

Sorry to hear about this Slightly frowning Face

 

Do you have a screen protector or case on your handset? If so can you remove these and see if you experience the same issue?

 

Let me know Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

View solution in original post

6 REPLIES 6
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Sony Xperia Support
Message 2 of 7
4,138 Views
Message 2 of 7

Re: Screen goes black when receiving and making calls

Hi @Shazza13

 

Welcome to the community! 

 

Sorry to hear about this Slightly frowning Face

 

Do you have a screen protector or case on your handset? If so can you remove these and see if you experience the same issue?

 

Let me know Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

View solution in original post

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One time poster
Message 3 of 7
1,416 Views
Message 3 of 7

Re: Screen goes black when receiving and making calls

I have the exact same issue, but it just started out of nowhere, and I've had my screen protector on for 6 months without any problem. I loaded the latest software and even reset the phone, but it's still not working. 

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One time poster
Message 4 of 7
1,227 Views
Message 4 of 7

Re: Screen goes black when receiving and making calls

Likewise, the problem has started out of the blue with protectors in place for months. Any answer to this problem.....PLEASE!

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Inhabitant
Message 5 of 7
1,163 Views
Message 5 of 7

Re: Screen goes black when receiving and making calls

Proximity sensor is not working. If software repair doesn't remove the problem then it is physical (i.e. the module needs to be replaced).

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One time poster
Message 6 of 7
1,136 Views
Message 6 of 7

Re: Screen goes black when receiving and making calls

same as above with me

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One time poster
Message 7 of 7
230 Views
Message 7 of 7

Have taken off screen protector and still not working

Have taken off screen protector and still not working