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Can not hang up because Screen remains black

Message 1 of 1
Message 1 of 1

Can not hang up because Screen remains black

Je ne comprends pas , quand je suis en appel, l'écran de l'appareil s'éteint et devient noir, c'est normal Mais à la fin de ma conversation l'écran reste bloqué noir et je ne peux pas raccrocher !!! Gros problème !!!!

Quelqu'un peut il m'aider svp ? 


I do not understand, when I'm on call, the screen of the device turns off and turns black, it's normal But at the end of my conversation the screen remains blocked black and I can not hang up! ! Big problem !!!!

Can someone help me please?

Thank you