account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Activation of my xperia not possible ?

SOLVED
Highlighted
Learner
Message 1 of 13
2,556 Views
Message 1 of 13

Activation of my xperia not possible ?

Hello, 

 

I just got my xperia XZ PREMIUM two days ago. Now I wanted to register it for the functions of my xperia, for example deleting my phone after losing it. Sure, I hope I'll never lose it anyway. I already used this features for my z3

 

After going through various options I can't find the right setting for activating my xperia like it is described on Sony's my xperia website. 

 

Any ideas or thoughts on that? 

 

Greetings from Germany 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Moderator
Message 6 of 13
4,158 Views
Message 6 of 13

Re: Activation of my xperia not possible ?

Most likely replaced with the Google device manager, which does exactly the same stuff.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

View solution in original post

12 REPLIES 12
Highlighted
Emperor
Message 2 of 13
2,541 Views
Message 2 of 13

Re: Activation of my xperia not possible ?

@PsychoAsset

 

I'm sorry to hear about your previous phone.

 

Settings > lock screen & security > Protection by my Xperia > enable it.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Learner
Message 3 of 13
2,521 Views
Message 3 of 13

Re: Activation of my xperia not possible ?

Well... that was exactly the way I thought I could solve the problem. But it seems that there is no setting vor my xperia in my phones software.

 

As my phone is running in German it might be, that the settings I post are not correctly translated. I dont't know how to swith the language to English so that I can tell you what I see - I have to translate it myself, but maybe this helps. Anyway, this is really annoying. Such a great phone, and such a bug in the software Slightly frowning Face

 

Settings > lock screen & security

- Device Security

1. Lock screen

2. Fingerprint management

3. Smart Lock

 

- Lock Screen

1. Lock Screen Message

2. Watches

3. Configuration of Messages

 

- Encryption

1. Encrypt device

2. Encrypt sd-card

 

- Lock for SIM-card

1. configuration for SIM-card-lock

 

- Passwords

1. visible passwords

 

- Device Management

1. administrators of the device

2. unknown sources

 

- Storage vor log-in-data

1. Type of storage

2. trustful log-in-data

3. user's log in data

4. install certificates

5. erase log-in-data

 

- additional

1. Trust agents

2. Fixing the screen

3. Apps with access on usage data

 

But there is no point occuring, even in the submenus, in which I can find the right setting.

 

By the way: my z3 luckily didn't get lost! I started it und found the right setting within a minute. Maybe I'm blind on my XZ Premium - or there is anything strange going on.

 

But luckily there's still the option of mailing Sony in hope for fixing my problem. I would get a much better feeling if I knew, that I could locate my phone via internet, to find out, wether I just put it under something on my desk or really might have lost it - just in the case, that I might have lost it... you know, what I'm trying to say.

Highlighted
Sony Xperia Support
Message 4 of 13
2,505 Views
Message 4 of 13

Re: Activation of my xperia not possible ?

Hi @PsychoAsset, glad to hear that you've received your Xperia XZ Premium!

 

I will look in to this for you. As soon as I know more I'll let you know. Slightly smiling Face

 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Adviser
Message 5 of 13
2,501 Views
Message 5 of 13

Re: Activation of my xperia not possible ?

Didn't notice before, but the option is missing on mine as well. 

Highlighted
Moderator
Message 6 of 13
4,159 Views
Message 6 of 13

Re: Activation of my xperia not possible ?

Most likely replaced with the Google device manager, which does exactly the same stuff.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

View solution in original post

Highlighted
Sony Xperia Support
Message 7 of 13
2,409 Views
Message 7 of 13

Re: Activation of my xperia not possible ?

I can confirm that the my Xperia service and Protection by my Xperia are discontinued starting from Xperia XZ Premium. As @Viridis mentioned you can use Android Device Manager to locate or wipe your device if needed.

 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Highlighted
One time poster
Message 8 of 13
2,332 Views
Message 8 of 13

my xperia feature in XZ Premium

Hi
I am interested in using 'Locate my phone' feature as I am using it on my previous Z3 phone. However I am unable to find any 'my xperia' feature in the setting - security . I am asking for your assistance to assist me in this matter. Your response is highly appreciated. Thanks!

Highlighted
Message 9 of 13
2,311 Views
Message 9 of 13

Re: my xperia feature in XZ Premium

https://play.google.com/store/apps/details?id=com.google.android.apps.adm
@fariq_90 wrote:

Hi
I am interested in using 'Locate my phone' feature as I am using it on my previous Z3 phone. However I am unable to find any 'my xperia' feature in the setting - security . I am asking for your assistance to assist me in this matter. Your response is highly appreciated. Thanks!


https://play.google.com/store/apps/details?id=com.google.android.apps.adm

Highlighted
Veteran
Message 10 of 13
2,310 Views
Message 10 of 13

Unable to find My Xperia app

Hi, can someone please tell me where can I find the My Xperia app? Thr one that allows you to find/locate your device when it is stolen. 

 

I hope Sony did not ditched another software feature... Really, I am fed up with it.