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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Apps on sd card not updating

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DLS
Visitor
Message 11 of 14
475 Views
Message 11 of 14

Re: Apps on sd card not updating

Sony support is aware of this problem and has been for several months.  I exchanged several emails with Sony support several months ago explaining that if you go into settings, then apps, then Google play store and uninstall play store updates you can then update apps stored on SD card. (Google play store then automatically updates shortly thereafter).  It seems to me that Sony has not done a correct update for the new Google play store app.  That said, Sony support just kept responding to me with the same old crap to check FAQ's.  I couldn't get them to take the problem to the code writers for a response.  They eventually stopped responding to me.  THEIR CUSTOMER SUPPORT HAS BEEN TERRIBLE.  YOU WOULD THINK WITH ALL THE COMPLAINTS HERE AND ELSEWHERE ON THE WEB THAT SOMEONE AT SONY WOULD WAKE UP AND DO SOMETHING.  KEEP COMPLAINING FOLKS.

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Adviser
Message 12 of 14
302 Views
Message 12 of 14

Re: Apps on sd card not updating

Well eventually solved the problem somewhat I moved the apps form the sd card to the internal memory then they updated ok but when internal memory gets full you have to transfer back to sd card.

A bit messy but it works.

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Visitor
Message 13 of 14
176 Views
Message 13 of 14

Re: Apps on sd card not updating

It's astonishing how Sony Support has just ignored all of these entries concerning this matter, i.e., unable to update apps stored on the SD Card, especially since as far as I'm aware (1) this impacts upon the entire Sony Xperia range of mobile phones; (2) we can all pretty much pinpoint when this problem first manifested itself (late February/early March 2019) and (3) Sony Xperia range of mobile phones is the only product in the marketplace to be 'crippled' in this way.

It makes one wonder if Sony have deliberately placed this limitation upon its product to prevent another more serious bug from occurring or if it's just a simple accidental error, but then if it were the latter then one would have expected Sony Support to have addressed it by now....right?

If this isn't fixed by the first anniversary of the introduction of this problem, i.e., late February/early March 2020, then I for one will be binning my Xperia XA for another manufacturers offering, Samsung maybe. I would encourage you dear reader to think likewise.

I once had product loyalty for Sony mobiles but this incident has soured it completely for me. Everyone inadvertently introduces bugs at one time or another, it is sadly a 'quality' of the Human that we occasionally make mistakes, but the acid-test of any Support organisation is how they react when users report these problems. Sony Support have chosen to 'fob us off' and then ignore us; it's a bad show!

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DLS
Visitor
Message 14 of 14
24 Views
Message 14 of 14

Re: Apps on sd card not updating

Well, it's taken months and many emails and chat sessions, but Sony finally responsed with something that possibly ??? makes sense. I haven't been able to confirm this through Google.  See below:

 

Thank you for contacting Xperia™ support by Sony.

 

We received your inquiry regarding why is not possible to update application stored in the SD card with your Xperia F5321 and appreciate the opportunity to help you.

 

Please consider that Google stopped providing the possibility to move apps to an SD card to secure the security and the privacy in Android™ 6. This feature was removed from Android, but Sony Mobile continued to support it for users' convenience for some time. However, we decided not to keep our solution to move apps to an SD card for users' security and privacy.

 

We recommend users to move photo, video and music data to an SD card to save storage space in the internal memory. To move photo, video and music files, find and tap Settings > Storage > Transfer data to SD card (where available). In phones that don't have this option, you can move files manually using the pre-installed Files app or a file manager app of your choice downloadable from Google Play Store.

 

Should you need further assistance, our team will always be glad to be of service via email or chat through this link:

 

https://support.sonymobile.com/global-en/

 

We are available from Monday to Friday from 10:00 am – 09:00 pm and Saturday from 10:00 am – 07:00 pm EST.

 

You can also visit our page www.sonymobile.com for latest information about Sony products and services.

 

Regards,

Danny

Sony Email Response Team