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Hi @Zach_Potter, sorry to hear about this.
This will be a bit tricky for me to assist you with as the Sony WH-1000XM3 is not a product that is supported here at our Xperia forum, since it's a product from Sony Electronics.
I would recommend that you get in touch with their support on the link below and they will be able to assist you further and answer any questions regarding the headset.
https://www.sony.com/electronics/support
I hope that helped a little bit!
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