I just bought new Sony Headphones Wh1000xM3. Sometimes the track pad does not work, i can not skip tracks, change the volume... Sometimes it even skips tracks on its own. On the box it says that working temperatute is from 0-40 celsious. In Ljubljana (Slovenia) it can get pretty cold (-10celsious). Maybe that is the reason, since i use them outdoors alot.
This particular headset is manufactured by another department here at Sony called Electronics. For the best assistance possible regarding your query I would suggest that you contact their support using this link.