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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Smartwatch 2 will not turn on

One time poster
Message 11 of 12
Message 11 of 12

Re: Smartwatch 2 will not turn on

I've run into this problem twice and both times I fixed it by charging the watch with its original charger. It sounds really weird but the charger I used this last time seemed to drain it rather than charge it.


My watch was a 9% battery so I threw it on the charger for 30 minutes. At first, it was flashing like it was charging but then it went blank. I kept moving it to turn the screen back on and nothing would work. I tried to turn it on (i was charging it while it was off) and it wouldn't turn on. It seemed like it was bricked. I started poking around the internet for solutions and after finding nothing, I used a charger that has worked in the past. Poof, the charging indicator came on and it turned right on.


Long story short, use the original charger or a known charger that will work. I hope this helps.

One time poster
Message 12 of 12
Message 12 of 12

Re: Smartwatch 2 will not turn on

Recieved my Smartwatch as a Christmas gift.  Opened and using charger that came with watch I put on charger while I read instructions.  Once fully charged watch would not power on.  I put on charger again....same results. 


Very disappointed and at a loss as to what I should do next.