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2016-06-20 11:20 PM
I have a little problem with my Watches SONY Smart watch 2 and my phone SONY Xperia Z3 Compact
After system update to Android 6 I cannot run my watches connected with phone. After update was disconected. I tryed restart phone , watches many times. Reset watches, instal uninstal aplications Smart connect ans Smart watch 2. But the result is always the same. During the pairing proces I finich with the Smart connect on watches. then nothing and this screen is till I turn watches off or restart. I tested to pair watches with other phone (Huawei witout NFC) and there is not any problem, like was when I paired my watches first time with my phone with Android 5. Have somebodysame or similar problem and can help me solve it?
I lost my right hand
2016-06-21 09:56 PM - edited 2016-06-22 08:41 PM
Remove the Watch from the pairing list in the phone.
Remove the app Smartwatch 2.
than switch the phone off.
Do a factory reset of the watch, than switch it off. (on the watch, go to Settings / Reset the watch)
Start the phone, wait for everything to be ready.
Switch-on the watch: it will end in pairing mode
In the phone, go to Settings / Bluetooth and search for the watch: let it connect with eachother
When pairing is successfull, install the app "Smartwatch 2".
It might happen that a new firmware version is being flashed in the watch.
The current version is 1.0.B.6.40 / 1.0.A.4.11
I have the same phone and watch as you have and it works perfect with eachother.
PS: have you given the app the right to use your contacts, memory storage and sms?
2016-06-25 12:00 AM
I tryed this steps, but the result is same ... end with "Smart connect" screen on watches and not possibe to run Smart Watch 2 aplication on phone, becouse it is not shown in smarrt connect aplication under Smart watch 2
2016-06-28 09:31 PM - edited 2016-06-28 09:32 PM
Was the Bluetooth pairing between phone and watch successful?
Without a proper pairing nothing will work ....
This process has nothing to do with the Smartwatch app.
2016-07-04 05:09 PM
Same issue on Z3 and 6.0.1 . even update zo FW 0575 did not help. Sometimes I manage to pair, but will last only as long as SW2 will not loose BT connection for less than 5 min.
2016-11-21 12:17 PM
2018-01-05 10:05 AM
There is same problem for Xperia z5 to Smartwtch 2 too. First time searched phone finding the watch, after than different sceen coming on watch and searching for phone but there is no result. I'm really going to mad.
2018-05-12 09:01 PM - edited 2018-05-12 09:08 PM
Thanks Bernd, this worked for me and I now have my watch back :-) :-) :-)