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2015-01-28 09:24 AM
Hi. I have purchased SBH20 but play, pause, next, previous buttons dont work. Volume buttons and play/pause button to accept/refuse calls work. I use it with connection with Xperia Z3. Can u help me what sould I do? Dont wanna withdraw. Thanks.
2015-03-28 06:10 AM
After Lollipoped my Z3 it works fine. Probably there was something with kitkat on my phone....
2015-01-28 09:55 AM
Which music player are you using when these buttons does not work? Have you tried with the Walkman application?
2015-01-28 10:12 AM
2015-01-28 01:59 PM
That sounds strange. I have tried it here and it works fine for me. Have you tried to unpair and then pair the headset again? You can unpair it via your phone if you go to Settings > Bluetooth > Tap the tools icon next to SBH20 > Unpair.
2015-01-28 02:19 PM
2015-01-28 02:20 PM
but really dont understant why button (play/pause) works with incoming calls. odd...
2015-01-28 02:31 PM
Indeed, it sounds very odd. In that case, I think you would do best by visiting your retailer to test another SBH20 and/or your headset with another phone.
2015-01-28 04:03 PM
2015-02-02 02:20 PM
2015-02-02 03:56 PM
Yes, I did try with Xperia Z3 and it works fine for me. If you have tried safe mode, you should perhaps try a software repair on your phone via PC Companion to see if this can help:
In PC Companion you press start on Support Zone > Start on Update the phone/tablet software > Repair phone/tablet (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.
Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.