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SBH 54 Problem in calls

Learner
Message 1 of 13
3,754 Views
Message 1 of 13

SBH 54 Problem in calls

I own SBH 54 and when i make a call the external sound pass through microphone and amplified to my left ear only. I have paired with an HUAWEI Mate 7 that the problem is intense. I try it with an LG G2 and also have the same problem and also with an Xperia Z3. 

Have any one the same problem?

12 REPLIES 12
One time poster
Message 2 of 13
3,615 Views
Message 2 of 13

Re: SBH 54 Problem in calls

I have the exact same issue, and after going to the service the changed me the Bluetooth with a new one, but the problem persists.I think that Sony should make a firmware update and solve the issue.I am very disappointed because I paid almost a quarter of my salary and the Bluetooth doesn't do what Sony promised to do.I'm looking forward for a response from the Sony customer care.thanks in advance
Learner
Message 3 of 13
3,593 Views
Message 3 of 13

Re: SBH 54 Problem in calls

There are a lot of problems with that device, especialy when you use it with a smartphone other than Sony (disconnects, slow call log, when you revert the display the keys works opposite etc etc). I thing it is software problem and Sony must fix all the problems with a NEW FIRMWARE.

 

Come on SONY we pay 90 euro for a faulty device. 

Inhabitant
Message 4 of 13
3,573 Views
Message 4 of 13

Re: SBH 54 Problem in calls

Don't bother with this product and SBH52. Have them both and both was plagued with problems and issues that Sony doesn't even bother to solve.

 

I'm back on my old Plantronics. Reliable and remained connected at all times.

 

Learner
Message 5 of 13
3,550 Views
Message 5 of 13

Re: SBH 54 Problem in calls

Today there was a firmware update to version 1.4.A.1.9 but the problem still exists..

One time poster
Message 6 of 13
3,260 Views
Message 6 of 13

Re: SBH 54 Problem in calls

oh man, i got one last week, this problem is extremely annoying. the noise goes right into my left ear. i hope more people read this and refrian from buying this ill engineered product. 

One time poster
Message 7 of 13
3,244 Views
Message 7 of 13

Re: SBH 54 Problem in calls

I have the same issue. Very disappointed.
Let's just hope Sony won't ignore us all.

Is there a way to contact some people from Sony's support directly?
One time poster
Message 8 of 13
2,992 Views
Message 8 of 13

Re: SBH 54 Problem in calls

the same probblem, i m also facing.....

 

Highlighted
Learner
Message 9 of 13
2,645 Views
Message 9 of 13

Re: SBH 54 Problem in calls

The problem still exists, SONY does not seems able to fix the problem... 

 

Also i found another bug.. when you first rotate the screen the left and right keys (forward - backward) work ok. But when you restart the sbh 54 the keys works upside down.

 

SONY please give us support for an expensive device... 

Adviser
Message 10 of 13
2,424 Views
Message 10 of 13

Re: SBH 54 Problem in calls

Yes me too
Sbh54 device have problems with connectivity.
In 1 years they replaced 4 times but problems still remains
Because of the problem i perched new Sony xperia x dual but its showing same problem
I think that sbh54 product is fully faulty