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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Bsp60 Bluetooth speaker compatible with z2??

Visitor
Message 1 of 6
1,068 Views
Message 1 of 6

Bsp60 Bluetooth speaker compatible with z2??

I bought it because it suppose to be compatible.
It was working fine 1 day. I don't know if is because a software update, but when I use voice control. The command is send to my phone also the answer is generated but I cannot hear anymore the reply on my speaker. I get an error saying the interaction has been lost. Sony can u help me!? Thanks
5 REPLIES 5
Master
Message 2 of 6
1,063 Views
Message 2 of 6

Re: Bsp60 Bluetooth speaker compatible with z2??

They should be compatible. Have you tried repairing the phone software? If not you can give it a try, to see if the problem is with the phone or with the speaker.

PC Companion.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Visitor
Message 3 of 6
1,061 Views
Message 3 of 6

Re: Bsp60 Bluetooth speaker compatible with z2??

I tried to pair many times yesterday. It connect but the voice control is not working just play music.
Master
Message 4 of 6
1,058 Views
Message 4 of 6

Re: Bsp60 Bluetooth speaker compatible with z2??

Alright. Try my suggestion above and let me know what happens.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 5 of 6
930 Views
Message 5 of 6

Re: Bsp60 Bluetooth speaker compatible with z2??

I have had the same problem...I have Z2 also, one day it all works now it doesn't communicate after you switch the alarm off...or it you try to use voice commands...I tried reparing several times, uninstalled software and reinstalled....it's really annoying as only had it a month!!! at the moment it's an expensive alarm clock/speaker
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Sony Xperia Support
Message 6 of 6
886 Views
Message 6 of 6

Re: Bsp60 Bluetooth speaker compatible with z2??

Hi guys,

 

I just wanted to check if you got your BSP60's to work properly. If not let me know and I will try to assist you.