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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Accessory's microphone and buttons are not available

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Apprentice
Message 1 of 15
2,494 Views
Message 1 of 15

Accessory's microphone and buttons are not available

Hey, I have been using my headset for a couple of months and they were working perfectly until yesterday. Suddenly when I connected the headset a message appeared saying (Accessory microphone and buttons aren't available) and if I played any music it's like I'm not even connecting it. The sound comes out from the external earphone. Not to mention that I connected another headset to my phone and it worked properly and I connected my headset to another phone and there was no problem. It's like my phone doesn't read my headset anymore.
I've tried stopping the smart connect app and restarting the phone, and many people said factory data reset doesn't solve the problem.
Please someone help me.

P.S Using Xperia Go with latest update.
Thank you.
14 REPLIES 14
Emperor
Message 2 of 15
2,486 Views
Message 2 of 15

Re: Accessory's microphone and buttons are not available

@SohaK

 

Just to be certain, have you done this: 

 

settings > apps > all > smartconnect > clear data? 

 

what if you boot on >>> safe mode ?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 3 of 15
2,475 Views
Message 3 of 15

Re: Accessory's microphone and buttons are not available

Yes I cleared the data but it didn't work. But the safe mood thing did.
Thank you very much for your help!
Emperor
Message 4 of 15
2,470 Views
Message 4 of 15

Re: Accessory's microphone and buttons are not available

@SohaK

 

Anytime, the problem its or was a third party app.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 5 of 15
2,458 Views
Message 5 of 15

Re: Accessory's microphone and buttons are not available

I don't think it's because of a third party app. I haven't installed anything in the past couple of months. In fact, I keep getting the message in the safe mode. When I exit, it worked for sometime then appeared again. It's frustrating.
Phy
Forum Legend
Message 6 of 15
2,452 Views
Message 6 of 15

Re: Accessory's microphone and buttons are not available

Try repairing the phone with PC Companion.
http://support.sonymobile.com/gb/tools/pc-companion/
Emperor
Message 7 of 15
2,441 Views
Message 7 of 15

Re: Accessory's microphone and buttons are not available

@SohaK

 

it could be, it could be an app on an app, follow @Phy's suggestion and repair the phone with PCC




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 8 of 15
2,422 Views
Message 8 of 15

Re: Accessory's microphone and buttons are not available

I am using M4 aqua and I was using my earphone and mic for 1 week and suddenly it started to not work. What can I do? How to fix this problem?
Emperor
Message 9 of 15
2,412 Views
Message 9 of 15

Re: Accessory's microphone and buttons are not available

@Arter343

 

what is it that its not working? 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 10 of 15
2,409 Views
Message 10 of 15

Re: Accessory's microphone and buttons are not available

My earphone and mic. When I put it to jack, a message appears which is telling " this earphone mic. is not supporting. ". Sorry for bad english.