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What's new app refuses to upgrade

SOLVED
Regular
Message 1 of 8
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Message 1 of 8

What's new app refuses to upgrade

Hi

 

I have a new Xperia Z3 compact.  I'm running Android 6.0.1 (marshmellow).

 

I have one problem so far.  The app "What's new" refuses to upgrade.  It has the error message "Could not install"

 

I managed to upgrade "What's new" from version 3.4.A.0.7 to version 3.5.A.1.4.  I did this by downloading the apks and upgrading one version at a time.

 

When I tried to install "What's new" version 3.5.A.1.6 I had the original problem "Could not install".

 

I've cleared the data/cache of "What's new" and uninstalled updates but nothing helps.

 

I don't want to Factory reset the phone as I have everything else working as I like it.

 

Any help would  be appreciated.

 

Slightly smiling Face

 

1 ACCEPTED SOLUTION

Accepted Solutions
Emperor
Message 4 of 8
8,548 Views
Message 4 of 8

Re: What's new app refuses to upgrade

@davepb

 

That's rather odd, you might want to check with your Local support




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

7 REPLIES 7
Emperor
Message 2 of 8
5,409 Views
Message 2 of 8

Re: What's new app refuses to upgrade

@davepb

 

Test it in >>> safe mode after uninstalling all the updates on the app




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Regular
Message 3 of 8
5,396 Views
Message 3 of 8

Re: What's new app refuses to upgrade

Thanks for the reply.

 

I uninstalled the updates and tried in safe mode as you suggested but I had the same results.

It appears I can't install "What's new" for any version 3.5.A.1.6 or higher.

Emperor
Message 4 of 8
8,549 Views
Message 4 of 8

Re: What's new app refuses to upgrade

@davepb

 

That's rather odd, you might want to check with your Local support




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Regular
Message 5 of 8
5,382 Views
Message 5 of 8

Re: What's new app refuses to upgrade

Thank you @uliwooly

 

I will post back the solution they give me.

 

Regular
Message 6 of 8
5,355 Views
Message 6 of 8

Re: What's new app refuses to upgrade

I contacted LocalSupport and their advice was to perform a Software Repair using Sony Companion.

I was hoping for something different but I backed up what I could and performed the procedure.

 

I was unaware that some Android Apps refused to allow backups but the Software Repair fixed the original issue.

After playing around with my phone for a further hour or so everything was back to normal.

 

Thanks for the advice @uliwooly

Emperor
Message 7 of 8
5,339 Views
Message 7 of 8

Re: What's new app refuses to upgrade

@davepb

 

Great to hear that Slightly smiling Face 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adept
Message 8 of 8
4,241 Views
Message 8 of 8

Re: What's new app could not install

Has anyone face the same issue before ?

What's new version 3.7.A.0.7

Xperia Z5 android 6.0.1 build 32.2.A.0.253

 

Cannot install app