account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

What's New is constantly running, unable to turn off

One time poster
Message 1 of 4
3,234 Views
Message 1 of 4

What's New is constantly running, unable to turn off

The what's new app constantly runs without any means to turn it off. This of course increases my data usage and inflates my monthly bill. The phone is still new enough that I can return it which seems to be the only solution, other than a class action lawsuit to force Sony to reimburse all Xperia users for the increased monthly fees caused by their bloatware. Sony please fix this problem as the phone is superior in all other respects.

3 REPLIES 3
Moderator
Message 2 of 4
3,223 Views
Message 2 of 4

Re: xperia z3 +

Here's what you can do to stop this:

- If any of your homescreens has the What's New widget, remove it by tap & hold and drag it to top of screen.

- Go to your app drawer -> What's New -> Tap on the 3-dots icon in the top right corner -> Settings -> Auto update apps & Auto play videos -> Wi-Fi only



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Sony Xperia Support
Message 3 of 4
3,050 Views
Message 3 of 4

Re: What's New is constantly running, unable to turn off

You might experience that the What's New app is constantly running. This is due to the fact that the What's New app synchronize content for a few days after your latest usage. After this, the What's New app should not be running or consume any network resources.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Highlighted
Visitor
Message 4 of 4
2,071 Views
Message 4 of 4

Re: What's New is constantly running, unable to turn off

Sony support, why don't you give people the answer to his question.  He wants to turn it off.

 

As per this reply

adb shell pm uninstall --user 0 com.sonymobile.entrance

 

P.S.  When all the support queries for an app all ask the same thing "How can i turn off this annoying app that just shows me ads", perhaps you should pass this onto management and get them to remove the app from the builds in the first place.