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I can't update apps in what's new

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Visitor
Message 1 of 12
4,554 Views
Message 1 of 12

I can't update apps in what's new

I can't update any app from "what's new". When I press to update the camera, for example, it appears: "installing update" but it never installs; when I try to update the what's new app, it goes to another screen that says"your dispositive is already updated" but it also appear over this message, another one which says "updating", but it never updates... What do I do?
1 ACCEPTED SOLUTION

Accepted Solutions
Visitor
Message 11 of 12
7,751 Views
Message 11 of 12

Re: I can't update apps in what's new

After this long time, I come here to say that my phone received an upgrade to Android 6.0, and after that, those bugs were solved. I think it was something related to the network carrier, but I'm happy that they finally released the upgrade. Thank you for your attention.
11 REPLIES 11
Moderator
Message 2 of 12
4,553 Views
Message 2 of 12

Re: I can't update apps in what's new

Go to settings-apps-all, look for what's new and force stop and clear data. 



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 3 of 12
4,548 Views
Message 3 of 12

Re: I can't update apps in what's new

It didn't work... I don't know if it has any relation with its software, because it's what changed by the cellphone company that I bought the smartphone. Do you think so?
Moderator
Message 4 of 12
4,543 Views
Message 4 of 12

Re: I can't update apps in what's new

Can you update album apps and the others available on google play?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 5 of 12
4,541 Views
Message 5 of 12

Re: I can't update apps in what's new

Yes
Moderator
Message 6 of 12
4,539 Views
Message 6 of 12

Re: I can't update apps in what's new

What network carrier is the phone locked to?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 7 of 12
4,536 Views
Message 7 of 12

Re: I can't update apps in what's new

It's locked to vivo's network, it's from Brazil
Moderator
Message 8 of 12
4,534 Views
Message 8 of 12

Re: I can't update apps in what's new

Contact them to check if there are some restrictions.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 9 of 12
4,520 Views
Message 9 of 12

Re: I can't update apps in what's new

I contacted them and now I am waiting for an answer, which may take some time, since it's Saturday and I am I'm in Brazil... When it happens I will post their answer here.
Moderator
Message 10 of 12
4,515 Views
Message 10 of 12

Re: I can't update apps in what's new

Keep us updated.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.