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update

SOLVED
One time poster
Message 1 of 3
Message 1 of 3

update

when pc prepare for update then dialog box opens in which written (Update failed consult sony support for asisstance

1 ACCEPTED SOLUTION

Accepted Solutions
Master
Message 2 of 3
Message 2 of 3

Re: update

Can you elaborate a bit more? Is it PC Companion you are using?

If you are using PC Companion you can try with Update Service instead:

http://www.sonymobile.com/global-en/tools/update-service/

Also try to temporarily disable your firewall and antivirus during the update attempt.

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2 REPLIES
Master
Message 2 of 3
Message 2 of 3

Re: update

Can you elaborate a bit more? Is it PC Companion you are using?

If you are using PC Companion you can try with Update Service instead:

http://www.sonymobile.com/global-en/tools/update-service/

Also try to temporarily disable your firewall and antivirus during the update attempt.

What are your thoughts about this forum? Let us know by doing this short survey.


What are your thoughts about this forum? Let us know by doing this short survey.

One time poster
Message 3 of 3
Message 3 of 3

Re: update

by using update service i  am able to update my phone