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Zylo Display Error when Sliding!

SOLVED
Unregistered user
Not applicable
Message 1 of 8
11,411 Views
Message 1 of 8

Zylo Display Error when Sliding!

I bought my Zylo W20i phone in April 2011,and in July it occured that when I slide the phone the display became blured and shifted in to a stripe on the left side of the screen while my wallpaper remained clear on the right side. Everything just functioned as they supposed to be except the display. I could even type the message and send it,although I couldn't see what I was typing and when the phone is in normal way the display was all right. But gradually the problem became worse and the whole screen was blured  when the phone was in either position. Finally I fixed it from the dealer I bought the phone.

Now again the same roblem has occured,from yesterday. The screen is fine when in normal position but the screen become shifted to left while my wallpaper remains fine on the rightside and at another time the screen just devide horizontally in to two parts when I slide it back,but the phone functions just fine. I'm very dissapointed right now because I love the phone. Everything is just great about this phone except this problem. Can you please help me on this matter? What shoul I do? Give it back and have it fixed or is there anthing that I can do myself? Please help me!

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 6 of 8
1,957 Views
Message 6 of 8

Re: Zylo Display Error when Sliding!

Based on this information, I can only advise that the handset be sent to a repair agent for repairs, Please use the below link to find Sony Ericsson contact details for your area.

http://www.sonyericsson.com/cws/corporate/common/contact/phonelist


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

7 REPLIES 7
Highlighted
Sony Xperia Support
Message 2 of 8
1,765 Views
Message 2 of 8

Re: Zylo Display Error when Sliding!

I would suggest using PC Companion to perform a repair on the handsets software. Please use the link below to download PC Companion.

PC Companion:

http://www.sonyericsson.com/cws/support/mobilephones/downloads/subject/pccompanion/cedar?cc=au&lc=en


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

Unregistered user
Not applicable
Message 3 of 8
1,765 Views
Message 3 of 8

Re: Zylo Display Error when Sliding!

First Thank You for the reply,,but it didn't solve the matter,I downloaded the PC companion and tried to connect my phone to my laptop. But an error message appears saying that the USB device not recognized. I tried uninstalling and re-installing the drivers,but it doesn't help. The drivers are not installed. Error message appears again. What should I do now? Crying Face

Sony Xperia Support
Message 4 of 8
1,765 Views
Message 4 of 8

Re: Zylo Display Error when Sliding!

In that situation try using this software instead,

http://dl-www.sonyericsson.com/cws/download/1/110/61/1315209439/Update_Service_Setup-2.11.9.6.exe

This is done with the handset turned off.


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

Unregistered user
Not applicable
Message 5 of 8
1,765 Views
Message 5 of 8

Re: Zylo Display Error when Sliding!

It also doesn't help. Thank You!

Sony Xperia Support
Message 6 of 8
1,958 Views
Message 6 of 8

Re: Zylo Display Error when Sliding!

Based on this information, I can only advise that the handset be sent to a repair agent for repairs, Please use the below link to find Sony Ericsson contact details for your area.

http://www.sonyericsson.com/cws/corporate/common/contact/phonelist


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Unregistered user
Not applicable
Message 7 of 8
1,765 Views
Message 7 of 8

Re: Zylo Display Error when Sliding!

That's the only option left. Thank You once again. Slightly smiling Face

Sony Xperia Support
Message 8 of 8
1,765 Views
Message 8 of 8

Re: Zylo Display Error when Sliding!

No problem, glad I could point you in the right direction. Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.