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Movie editor can't open videos recorded by the phone

Learner
Message 1 of 4
1,046 Views
Message 1 of 4

Movie editor can't open videos recorded by the phone

Screenshot_20170516-100242.png

 

The video editor is not compatible with my phone camera? This can't be right.  

3 REPLIES
Sony Xperia Support
Message 2 of 4
1,029 Views
Message 2 of 4

Re: Movie editor can't open videos recorded by the phone

Hi @John_boy, sorry to hear about this.

 

Could you please make sure that you have updated your device to the latest available software version? You can do this in Settings > About phone > Software update. If there is an update available it will let you install it here.

 

If your device already is updated to the latest available software version, could let me know what the build number is (Settings > About phone > Build number)?

 

Thanks! Slightly smiling Face

 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Learner
Message 3 of 4
1,024 Views
Message 3 of 4

Re: Movie editor can't open videos recorded by the phone

Screenshot_20170518-172833.png

 

 

It only happened with this one video. Everything else is just fine. 

Sony Xperia Support
Message 4 of 4
1,015 Views
Message 4 of 4

Re: Movie editor can't open videos recorded by the phone

Thanks! So videos that you have recorded before and after can be edited, is this correct?

 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.