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Cannot play videos after update

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Rookie
Message 1 of 2
Message 1 of 2

Cannot play videos after update

After new system update some of videos are playing with stop....

1 ACCEPTED SOLUTION

Accepted Solutions
Genius
Message 2 of 2
Message 2 of 2

Re: Cannot play videos after update

Hi @Susang2,

 

Welcome to the community!

 

I'm sorry to hear that you're having trouble after the update. 

 

Do you mean that your videos stop while watching them? If so, what application are you using to play your videos? 

 

Are you experiencing the same behaviour if you reboot your phone to safe mode? That way we can rule out this being caused by one of your downloaded apps.

 

Keep me posted!

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

1 REPLY
Genius
Message 2 of 2
Message 2 of 2

Re: Cannot play videos after update

Hi @Susang2,

 

Welcome to the community!

 

I'm sorry to hear that you're having trouble after the update. 

 

Do you mean that your videos stop while watching them? If so, what application are you using to play your videos? 

 

Are you experiencing the same behaviour if you reboot your phone to safe mode? That way we can rule out this being caused by one of your downloaded apps.

 

Keep me posted!

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.