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Cannot play AVI file using Video app

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Enthusiast
Message 1 of 15
5,551 Views
Message 1 of 15

Cannot play AVI file using Video app

Hi support team,

I cannot play AVI file by using Video app(version 9.2.A.0.6) error  message: "cannot play video".

Whereas,AVI file can play with VLC app(third party app).

I bought Xperia Z1 because I thought it can play vido AVI file (refer :http://www.sonymobile.com/global-en/products/phones/xperia-z1/specifications/ ),please kindly do not ask me to use other third-party app.

Info:model: c6902,lollipop:5.0.2,Build number :14.5.A.0.270

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
Forum Legend
Message 12 of 15
5,631 Views
Message 12 of 15

Re: Cannot play AVI file using Video app

As I mentioned before, AVI is a container format when it comes to videos. The information that you can find in the white paper is also the decoder format which is MPEG-4. I've just tried an AVI file with MPEG-4 codec here and it works fine. But if you try to play an AVI file with another codec such as: JPEG, RGB or Cinepak, these will most likely not work since they are not supported codecs.

 

You can always download a program at your computer which can check the container information of your AVI file. An example of this program is MediaInfo.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

14 REPLIES 14
Emperor
Message 2 of 15
5,547 Views
Message 2 of 15

Re: Cannot play AVI file using Video app

@RumRai7

 

Could you try different AVI files? 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Enthusiast
Message 3 of 15
5,530 Views
Message 3 of 15

Re: Cannot play AVI file using Video app

I already did.
Moderator
Message 4 of 15
5,507 Views
Message 4 of 15

Re: Cannot play AVI file using Video app

Inbuilt video player should be able to play mp4,not other formats. But I think it depends on the encoding too.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Enthusiast
Message 5 of 15
5,495 Views
Message 5 of 15

Re: Cannot play AVI file using Video app

Appreciate your team, if you forward this issue to Sony company too. I decided to buy Xperia Z1 instead of IPhone because I believe its specifications are very good more than other company as I checked on website before I buy it http://www.sonymobile.com/global-
en/products/phones/xperia-z1/specifications/
Thank you in advance.
Moderator
Message 6 of 15
5,491 Views
Message 6 of 15

Re: Cannot play AVI file using Video app

Maybe @Hampus can take a look.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Moderator
Message 7 of 15
5,476 Views
Message 7 of 15

Re: Cannot play AVI file using Video app

According to Sony Xperia Z1 white paper, it should play AVI:

http://www-support-downloads.sonymobile.com/c6902/whitepaper_EN_c6902_c6903_c6906_c6943_l39h_xperia_...

 

I suggest re-installing Video:

- Go to Settings -> Apps -> All -> Video -> Force stop, Unistall updates, Clear data, and restart phone.
- Go to your Play Store and update Video again.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Enthusiast
Message 8 of 15
5,472 Views
Message 8 of 15

Re: Cannot play AVI file using Video app

@Quester I will try your advice and update to you asap. Thank
Forum Legend
Message 9 of 15
5,460 Views
Message 9 of 15

Re: Cannot play AVI file using Video app

Hi,

 

That is correct that the phone supports AVI but you should note that AVI is a container format. And since AVI is a container format, it can contain different combinations of codecs and settings. In other words, an AVI file may be compressed with different codecs for video, audio and perhaps subtitles. If the preinstalled Video application does not support one or several codecs which is inside this AVI file, it can't be played.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Enthusiast
Message 10 of 15
5,453 Views
Message 10 of 15

Re: Cannot play AVI file using Video app

@Quester, it's still the same.