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All videos play back slow on phone - android 6

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Rookie
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Message 1 of 4

All videos play back slow on phone - android 6

Hi, I recently updated my xperia M4 to Android 6 Marshmallow, since then all videos play back slowly and there is no sound. It happens in Facebook and in video player, YouTube etc. I have tried with both Wi Fi and mobile data. I saw a different forum where they said to go in to developer settings and turn use awesome player on, but I don't have that option on my phone... 

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Sony Xperia Support
Message 2 of 4
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Message 2 of 4

Re: All videos play back slow on phone - android 6

Hi @Lollybop,

 

Welcome to the community.

 

I am sorry to hear about this, it's quite strange.


Can you please start the phone in safe mode and see if there's any difference?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
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Message 2 of 4

Re: All videos play back slow on phone - android 6

Hi @Lollybop,

 

Welcome to the community.

 

I am sorry to hear about this, it's quite strange.


Can you please start the phone in safe mode and see if there's any difference?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 3 of 4
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Message 3 of 4

Re: All videos play back slow on phone - android 6

Hi CameronT

 

Thank you, when I tried Safe mode the videos played fine. When I re-started the phone not in safe mode they are still working. So... that was wierd lol.

 

I was going through my apps trying to remove ones that i didn't want to make more space. I disabled the playstation video app, I thought that could have been the reason? But when I enabled it the other day and it didn't make any difference, maybe this re-set it??

 

Thanks again!

Sony Xperia Support
Message 4 of 4
25,146 Views
Message 4 of 4

Re: All videos play back slow on phone - android 6

@Lollybop,

 

Safe mode does remove the cache of some apps, so it could have just been that the cache was overloaded.

 

Either way I am happy to hear that it is working for you Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.